Taco Bell — Restaurant in Madisonville

I am not one to overdramatize a situation which is why I rated this two stars instead of one. Here is what happened at this Taco Bell in Madisonville Kentucky on two different occasions...

Now, before I start I just want to point out that the customer service was decent in both experiences. Okay now let’s get to it:

I really enjoy Taco Bell and have been to several across the US. My wife and I had just moved here from Texas and are living with her nana for a bit. Come to find out her nana has never eaten Taco Bell and so I was thinking that we have to change this so I took her to Taco Bell. Nana and I went and got some tacos because she isn’t very adventurous so I decided we would play it safe. Well, the tacos were cold, not very fresh and not folded well. The next experience was when my wife and I went to Taco Bell before heading to a lake to celebrate Father’s Day. We got our food and it was all warm but not cooked very well. Pieces of chicken and rice were hard and old. They put lettuce in my wife’s chicken quesadilla roll up thing. They even put tomato and lettuce in a cheesy roll up which is one of the simplest items on the menu. I mean it’s just tortilla and cheese lol.

Now, I understand covid may cause a lot of inconvenience on fast food employees which I understand. I mean I worked fast food in Dallas until a few months ago. So I definitely appreciate what fast food workers do. Though this covid mess is definitely effecting jobs and creating more stressful situations with customers and coworkers there isn’t an excuse to mess up orders. I just hope this Taco Bell will do better.

EDIT: I changed the rating from 2 to 3 stars. It’s been two years since my op and this Taco Bell is finally getting better! They still have a problem unloading their truck and getting everything stocked and problems with customer service and with consistency of orders. BUT they are getting better and this last time we went the customer service wasn’t the best but the order was on point! So...

I'll admit, this review is about 2 months late, but I wanted to write it because I Love Taco bell, I just had 2 bad experiences at this particular one. Floors were slippery and had visible dirt/mud all over, it was like the floors were neglected for weeks. Plus there was an added water-feature (puddle of unknown liquid) at the same place you give your order, but don't worry, they had a caution sign to warn you of the puddle, but no action was taken to remove the puddle. The service was horrendous. Luckily taco bell has the ordering kiosks, but even the screen was layered with some slime. I tried to retrieve the cups I had ordered (as they forgot to provide), and nobody was around. It's like they all took a cesta at the same time. As an added bonus, There was a homeless dude begging for money on the street corner, he came in and used the soda machine, then setup his own living room in the dining area. It was like the people who worked there were friends with him, they had a dialog.. Then the bum went back to the street corner after 15 minutes of drinking and using the bathroom. We saw him the 2nd time we...

I ama a regular there and they messed my order up on May 5th and I called and let them know was told just to come back through the drive thru and let them know and it would be replaced. Then when I do on May 6th I was argued with about how there was no note or anything left. How is that my fault. I was doing as I was told and coming to get my replacement. The girl on the head set was a smart a$$ and acted entitled. I go there at least once a day sometimes two. I understand that they will mess things up and they have forgotten about putting sauce packets and napkins in the bag they have given me the wrong order and I just said whatever and ate it cause I didn't want to go back through the hassle. But when I get home and open up my bag and what is in there is something that my cat won't eat and slopped together and falling apart so I decide to call and say something and the woman offered a replacement I didn't ask. I just wanted it brought to their attention. Who ever was working on May 6th around 3:30 4:00 pm was rude and acted as if I did something wrong. Sad a$$ people in...