Taco Bell — Restaurant in Manassas

This Taco Bell used to provide excellent service, but today the service was absolutely horrendous. This Taco Bell apparently did away with all personalized customer service and now only attends customers through touch screens. Once my order was placed, it took more than 20 minutes for my order to be delivered, and the order was filled incorrectly. I specifically ordered a steak chalupa and even paid extra for it, but they gave me only chicken chalupas. So I had to go up to the counter and wait over 5 minutes before one of the workers finally passed close enough to the counter for me to point out to her that my order was incorrect. She seemed to have difficulty understanding that one of the chalupas was supposed to be steak, despite the fact that it was clearly indicated on the order. Then she took one of the chicken chalupas and said that she was going to have it replaced with a steak chalupa. Then a male employee came out and began to argue with me that one of the chalupas he had prepared was steak, but I informed him that none of the chalupas contained anything remotely resembling steak. They were all chicken. Finally he disappeared back into the food preparation area. I then waited another 10 minutes at the counter before they finally brought out a steak chalupa. By that time, the other chalupa that had come with my order was already ice cold! I had to wrap the other chalupa up to take come to reheat in the microwave. Then, when I sat down at the table, there were no packets of taco sauce in the bag, despite my having ordered them on the touch screen when I placed my order. I went to where the sauces are usually placed in the bins for the customers and there were no packets of sauce there. I went back to the counter again and asked for the packets of taco sauce that I had distinctly ordered on the touchscreen. The lady responded that the sauces are only provided to the customers in the drive-thru and directed me toward the bins. I pointed out to her that all the bins were completely empty. The lady then walked over and grabbed the empty bins, walked back to the drive-thru serving area, refilled the bins and walked right by me to put the bins in the public dining area, so I had to walk back to the bins to get the taco sauce when she could have at least had the courtesy to hand me the sauce packets that I had requested. Throughout our time in the restaurant, there was continuous loud complaining from other customers about the extremely slow service. Then when it came time to leave, when we pulled out of our parking space, we had to wait another 10 minutes in the drive thru line which was completely wrapped around the building due to the extremely slow service at this Taco Bell. There was no way to get out of the parking lot from where we had parked without waiting along with the other cars in the drive thru line. Tonight's service was extremely pathetic and I will never do business with Taco Bell again is this is the service model they...

Tonight's crew on 8/28/25 was ROUGH. The drive-thru line was wrapped all the way around so I ordered on the app and went inside to wait. I was in there for almost a half hour, and it filled up over that time with people waiting for pickup orders. The girl working the drive-thru (let's call her DTG) and front register was chatting it up with a friend of hers at the front, not from behind the register but by the order kiosks. Completely ignoring the drive-thru.

A short lady came out, who I assume is the manager, and started telling DTG she needed to get drinks together and take orders, etc. She got snappy remarks back, but did go back to taking orders from the drive-thru. Unfortunately, the first person she greeted heard "ok I'm SORRY did I hear from you yet or what?"

As this went on, DTG literally started threatening the crew manager that she was going to take the manager outside if she kept telling DTG to do things. Listen, I've worked in food service, and I know full well how awful of a job it is. Tempers flare, things are said, we all come back tomorrow friends again. But to be yelling this stuff across the store in front of customers is not ok.

As this was going on, my order finally came out, without the drink cup. So I stood at the register and waited. And waited. And waited. Finally DTG came over, I asked for my cup, she gave it to me, and said "there are way too many of you in here". I'm sorry that I want to eat?

I ordered a chicken cantina bowl with no rice. Apparently the back of house is as messed up as the front, because while my bowl did indeed have no rice, it also had no beans. The beans are one of my favorite parts. I decided that I'll allow them some grace, with how chaotic it was in there - seemingly caused by a single whirlwind person - and I thank them for saving me the extra calories that I should probably be avoiding anyway.

Please someone get this...

Very very very very frequently gets the orders wrong, and I mean at least half the time. Like I really do mean it when I say very frequently. I’ve been coming here late at night for years now, at least 7. I usually just come for something quick late at night when I’m feeling tired and just need something quick and they mess up the order soo many times. Missing items, wrong items, etc. I’m only just writing the review as I’m just so tired of them constantly messing up my orders.

The workers also seem to not care about the job and do the absolute bare minimum, at least the ones late at night. I usually only come here at around 7pm to around 12am and the young workers really just seem to not care about how they do their jobs, and appear to be goofing off the whole time.

Just wanted to add, the workers and service in the daytime is definitely much better. Not nearly as bad as nighttime. I rarely feel the need to leave reviews but genuinely this specific location has me tired. I also just wanted to put more emphasis on lack of effort of the employees working late. They should ALL be fired, genuinely terrible people who don’t give a shit, they also always have attitude like it’s not their lazy ass selves who got themselves working there. They have to do the job they signed up to do! This location NEEDS a new crew for the late shifts.

Anyways, the foods alright, not mind blowing but not bad. It’s just the service that I am...