Sonic Drive-In — Restaurant in Manhattan

My boyfriend and I thought it would be nice to grab sonic drinks one night. I placed an order at a stall and a carhop came out. I found that the cashier placed the wrong order. This was not caught on the screen at the stall due to the items having similar names. The car hop then went to have the order corrected. I was disappointed. When they came back out they said the items were the same but did not charge me the same as what I had asked for. This was quite frustrating because the item was advertised as having a half price discount but none was applied. When I asked about the discount, the carhop agreed it should apply, but instead of wasting their time and making them run back inside to change the ticket I accepted the order and paid the full price. The carhop then took my $10 bill that I paid for a $4.24 order and ran off never giving me a receipt or change. I then had to push the button again to ask the cashier to send the carhop back out with my change. Then the carhop returned giving me my change but it was not the full amount. They then also informed me the discount we had established should have been applied did not exist. From start to finish my experience was nothing but contradicting, irritating, and straight up careless from the employee side of things. I will not...

Used to be a solid choice for a bite, now it's most often a disappointment. Our most recent experience: The person taking our order at the drive thru had trouble taking our order, and I had to repeat myself and correct what was entered a few times. No big deal, probably bad tech. When we got to the window, I mentioned the "ketchup only" burger we requested and they informed us they had to remake it. Handed me white milks instead of the requested chocolate. OK whatever. They forgot the wacky pack applesauces. They didn't provide any of the requested ranches, and when I asked for a couple, they said if I requested them they should be in the bag and somewhat hesitantly handed me two. There weren't any in the bag, like most recent visits. The chicken fingers were small and overcooked, dry, and unsatisfying. Kids liked their corn dogs. Tots didn't taste quite right. Drinks were fine. Wow inflation has...

This rating is entirely based off of the interactions I have had with our carhop and team member Otto. I have gone to a lot of Sonic restaurants over the years and I have NEVER encountered an employee like Otto at this particular one. His people skills and professionalism are so intertwined that it it made me realize that he is a special kind of person. My wife and I have enjoyed each of our visits to this Sonic whenever he has been involved in helping and serving us. I'm tempted to go as fa far as naming our first born child Sonic Otto in his honor but that seems a bit extreme. In all honesty though, he should be receiving at least 2 or 3 dollars an hour more than his current pay, he is that competent and memorable. We'll...