Dunkin' — Restaurant in Mankato

I have never had any issues with orders until this week. First was a mobile order that very clearly was two vanilla frosted donuts with sprinkles. I received two vanilla frosted donuts WITHOUT sprinkles. Second was an order placed in the drive-thru. I ordered my usual two vanilla frosted donuts with sprinkles and a chocolate frosted donut with sprinkles for a co-worker. Before I drove off, I quickly peeked in the bag to see if my donuts had sprinkles (and they did). When I got to work and went to deliver the chocolate donut to my co-worker, it was absent from my bag. I called and was offered the choice of stopping back in to get the donut or having it credited back on my card. Either way I am going to have to make a special trip back to the store. Taking this as a sign from the universe to take a break from grabbing...

I have been a daily customer at this Dunkin’ location with my husband and kids, spending around $20 each morning, and unfortunately, our experience has become consistently disappointing. Orders are frequently incorrect, staff can be rude, and on multiple occasions, we’ve had serious hygiene issues, including hair in drinks.

This morning (around 7:20 a.m.), my coffee was made wrong again, and my husband found hair in his drink. While corporate has acknowledged our complaints and promised corrective action, the repeated mistakes and poor service make it hard to recommend this location.

I hope the management takes these issues seriously so loyal customers can enjoy Dunkin’...

I did a mobile order for a strawberry dragon fruit refresher with lemonade, and I asked for less ice and it did not charge me in the app for less ice. Once I got to the window I ordered two additional refreshers for my kids and she loaded the cups with mostly ice. I understand that they’re three dollars But that doesn’t mean I want to pay three dollars for a cup of ice. I asked the lady for both cups to have less ice and she said it will be 50 Cent each which is fine. What was not fine that the lady had a complete attitude & annoyed about me asking for the drinks to have less ice. Worst experience ever over ice. It’s supposed to be green tea and they taste like...