Jimmy John's — Restaurant in Mankato

Won't refund missing food delivered by an Uber driver on an online order. There's no indication beforehand that ordering delivery on Jimmy John's website will lead to an Uber delivery; after placing an order you'll receive a text that the store has set up an Uber delivery for you. I understand they don't have drivers staffed at the moment.

I only received half of a giant sandwich, it was missing ingredients, and when I called the store and spoke with a manager about this, they were confused why I was calling and didn't know what they could do.

A 1/2 a sub isn't worth almost $30, that was supposed to be two meals.

On a positive note, they sent plenty of napkins; probably enough for a Giant.

P.S. Jimmy John's, I've already filled out the...

I waited about an hour for my sandwich to be delivered. I thought that my order was possibly misplaced, so I called the store. The woman who assisted me on the phone was very polite and informed me that their driver had just gotten there for his shift. She offered me a refund, or I could choose to continue with my order to be delivered. I chose to still have my food delivered. I’ll tell you what, it was worth the wait!! One of the best sandwiches I’ve had from there! Times are tough, and finding good help is even tougher, so instead of writing a nasty review like many others, I give them 5 stars! I love Jimmy John’s. This is the first time I had a problem with my order, but again, it was...

Do not order delivery unless you're okay with them not delivering your order and stealing your money! Jimmy John's, especially this one, does not care about their customers. I ordered delivery and the delivery driver got lost and called me several times. I told him that I struggle with hearing so talking on the phone is hard for me and proceeded to give him directions over text. He never replied or tried to work with me and instead marked my order as delivered when it was not. The real kicker is that Jimmy John's does not do refunds. So there goes $23 I could've really used for other things if I wasn't going to get my food. Absolutely so disrespectful and...