Taco Bell — Restaurant in Mankato

Normally, I never have a bad thing to say about this place. It’s close to my home, the old manager knew my kids, and I knew his through mutual customer service and occasions with ordering food. This morning was a typical Saturday with the family, and we decided to go out for breakfast instead of cooking.

I ordered our usual breakfast: two Crunchwraps with bacon, one with added nacho cheese sauce. (I’ve been ordering Taco Bell’s breakfast with the same items since I was 18, 10 years ago.) I also ordered a two-pack of their breakfast donuts for my daughters. The drinks were good, which is usually my only complaint about this location. As I said, I’ve always had great experiences and never had a reason to check my order.

When I got home, I found they only gave me one Crunchwrap (without the nacho cheese) and the donuts. Mistakes happen, so I called and explained that they forgot one of my wraps. They told me to come back and mention that I spoke with Anna.

An hour later, after packing the family up, we headed back so I could get something to eat before our fishing trip. I have never been treated so poorly by a business. They mentioned their fryers were down, which was disappointing, but I asked if I could get a coupon for the next time I come through. The response was shocking: they accused me of trying to scam them, saying I had already come in and claimed my missing Crunchwrap. I explained that I had just left my house, but they refused to give me a coupon or another wrap. I commented sarcastically about their friendly service.

About 15 minutes later, I called back to speak to a higher manager. The same person, Savanna, who claimed to be the manager, answered. She reiterated that they wouldn’t give me more food or a coupon since I had supposedly already collected my missing item. I asked what time I allegedly came back and what car I was in, but she wouldn’t answer. I expressed my disappointment and said I would share my experience, including with the other Taco Bell in town. She dismissively said they weren’t connected to the other restaurant and hung up on me.

I’m in complete shock at her attitude and behavior. I never expected this on a Saturday morning, just trying to get breakfast. Please avoid this place and give your business to people who actually care about...

Ordered lunch at 12:45 on the app and said it was ready at 1. I got there and it was not ready. I sat and waited for 10 minutes asked an employee where it was, said it will be one moment. Another 10 minutes later other costumers continue to get there food and I ask again is it almost ready, the employee says in a moment. Another 5 minutes go by and I ask again, the employee states they have not even started my order. I leave to go back to work and return 15 minutes later when my order is ready at 1:45. 45 minutes later than promised. I arrive at home to eat and none of the food in the bag is correct. NONE. I return to taco bell to talk to the manager who says they cant refund me because the app is through a third party. The manager was disrespectful and not helpful at all. I was late getting back to work, I lost 20 bucks, and I have zero food to eat. The worst fast food I have...

The whole experience was terrible. I put a mobile order in so I wouldn’t have to wait in line. I got a notification that my order was ready so I went to go pick it up. As I got there the drive thru lady was very rude. I told her I had a mobile order 3 times before she said pull to the second window. I did so. She confirmed once again that I had a mobile order and I sat there for 10 minutes well she figured out what to do. She tried giving me 4 drinks as it’s just me in the car which I asked for a drink carrier. Very inconvenient that I asked for one. Then I waited another 10 minutes for cold fries and a chicken quesadilla that was stone cold and not cut. She basically through the bag at me and slammed the window shut well muttering something under her breath. If you want crappy service and cold stale food, come to...