Fleet Farm — Local services in Mankato

I recently purchased three firearms and some ammunition during their Black Friday sale.

When the order was ready, I came into the store and signed the standard paperwork. I ended up getting a delay status, which I understand completely is outside of their hands.

I came back Once the status was approved to sign all the paperwork and pick up my order.

Several days later, I was contacted by the gun manager, saying that one of the forms was missing a signature and that I needed to come back into the store to sign it. I explained to him that I live 45 minutes away And that it was very inconvenient based on my work schedule and general availability.

We talked for a few minutes to see if there were other ways in which I could sign either electronically or have them mail me the document, but that was apparently not an option.

The gun manager Said that unfortunately I have to come back into the store but that they would give me a $50 gift certificate for my troubles.

So I took off work today so that I could go and get things squared away and after I had signed the documents the gun manager said to head to customer service to pick up my ‘$50 gift card’.

I got to customer service and the customer service rep called for a manager to approve the gift certificate. The manager upon arrival indicated a $20 gift certificate. Not $50.

Upon hearing this both the customer service rep and myself said at the same time that it was supposed to be 50. The manager said “well I was only told $20.” The manager then starts questioning me about how far away I live - I tell him - and proceed to say that it’s not about the distance it’s about wasting my time with their mistake and doing what they told me they were going to do. He then says he’s not authorized for that amount - asks me to wait a minute and goes to the office.

He came back while I was on the phone and spoke with a customer service rep. Once I got off the phone, the service rep indicated that the best they could do was a $25 certificate.

This isn’t a question about the amount of money it’s a question about integrity And doing what you said you were going to do to fix your mistake.

Unfortunately Fleet Farm has lost a customer over a $25 gift...

Review on Diane from the Mankato Fleet farm.

I called Fleet Farm today inquiring about a size 7 and 9 Mens Muck Mid Chore boot. I had ordered both sizes from the online store but was sent the wrong style so I was hoping to exchange the boots for the mid style (if available) to avoid shipping delay. Diane answered the phone and when I asked about whether they had the size 7 and 9 in that style she rudely and condescendingly said no, a size 7 is not a mens that would be a childrens size. I assured her that there is indeed a size 7 MENS because I had ordered it and that is what it was listed as. I told her I understand that they may not carry a size 7 in their store - that is fine. If that is the case I will look elsewhere. But she kept arguing it didnt exist.

I ALSO have four years working as a Gander Mountain Footwear consultant and know that Mens sizes do in fact exist in many brands (although maybe not all). Muck happens to be one of those brands.

She continued to argue with me over the phone but after asking her to at least look she sighed and said if I would like her to go downstairs and look she would. I said yes, please.

She was gone for about a minute and told me they didnt have a size 7 in stock- which is fair. My problem is, as a customer who HAS worked in retail for over ten years this was unacceptable behavior and terrible customer service. There has been many times as a associate I have dealt with terrible and rude customers but held my tongue even then and did everything I could to help that customer. I was not one of those rude customers. I simply asked if something was in stock and was met with rude/condescending behavior and felt as though I inconvenienced the worker by asking them to do their JOB.

Diane find a different job or change your tone. You are tainting a good reputable company. Thank you.

Also, I also talked with Jodi from the store in Carver. She was very nice and was eager to help find a solution. Customer service at it's finest. Just wanted to point out I give reviews when its due. Not just to point...

I talked to a person at the automotive Center a month and a half ago about having tires that I already own mounted on my car I was told they could do that as long as they hadn't been plugged which they had not so on Monday March 4th I drove up from Blue Earth Minnesota to have them do it when I got there I was informed that they don't do that they will not mount tires that you own already on your car and I asked them why they were the exact same brand of tires that they sold Toyo The prick at the counter said we don't sell toyo tires which was another lie because the tire is right on their website as being available at the Mankato store this is the same guy that told me they would mount the tires as told me when I got there on the 4th they would not then he lied about selling those brand of tires I went across the street at discount Tire and had it done while I was sitting there I watched their service center for an hour and a half not one vehicle came in My advice to people is think very hard and serious about using fleet farms automotive center they're a bunch of jerks that lie to the customer Go across the street to discount tire they'll treat you a lot better as for having my business at fleet Farm anymore it will not happen I'll spend my money...