Buffalo Wild Wings — Restaurant in Mansfield

This company is despicable, disrespectful, unsanitary and every manager under the leadership of Homer Vasquez is a complete disaster including Homer Vazquez himself, who is an absolute despicable, pathetic person and a joke of leadership for this company and management team and all around just an embarrassment.

This company has stolen from me, insulted me and more importantly has done the same to the people around me.

I spoke to Homer Vasquez at length, giving him details about the incident/ management (timeframes, presenting “dined in” receipts) on duty about my experience and not only how they treated me but others around like garbage, trash, that you would throw away in a dumpster and the food that was served was a complete disaster and on top of the unsanitary conditions of the bar top, the tables in the dining room and most importantly the restrooms in the facility of Mansfield Texas and Fort Worth Texas were absolutely disgusting!

I took my top 12 performers in my company out to the location in Mansfield, Texas and the location in Fort Worth, Texas for cocktails and wings before a flight to New York to take them all to dinner at Peter Luger’s steakhouse and needless to say the experience that we were given, I don’t think actual words can describe how awful it was and how embarrassing for me to have chosen such a disaster of an establishment and the food in my CFO’s own words looked “sickly” again just comes down to leadership, that’s all and yes, it’s really that simple.

How dare you serve me food like that, not one request was fulfilled on ALL of those orders and how dare you allow me and the others in my group to sit down under those disgusting unsanitary conditions and be served that way in two different locations!

This company has had up-to-date in 2023, 928 emails or communications regarding the sanitary conditions of the restaurants/ Food quality/ Service just in the DFW area and the leadership that surrounds this entire area of DFW and yet nothing has changed. You still have the same leadership. You still have the same failing fiscal numbers each quarter and there after. Let’s not forget about the absolute horrible/ unjustifiable prices on your menu, and the fact that your restaurants are absolutely disgusting, and the quality of this company’s food has plummeted so badly that most of your food comes frozen in bags…

If you want this brand to continue, I suggest you change your leadership immediately if not, it is my professional and expert opinion, that this brand will die out and cease to exist in less than five fiscal years in the locations mentioned above and most likely most of the south region.

The leadership of this corporation can’t figure out why they keep closing locations across North America, it’s not rocket science! This particular company does not do a good job, the leadership does not care, and it shows in the quality of the food, the quality of the service, the quality of the atmosphere and most importantly THE LEADERSHIP and so on!

As of September of this year, I have acquired 1.7 million followers on my social media accounts.

I think it’s best if the truth comes out and I post, not only this email, but my entire experience from start to finish in both locations.

Maybe then you will reevaluate who you choose to lead these areas and the people who are the BACKBONE of this company and provides a paycheck to each and every one of you, including the...

I’m typically not one to post a comment or review on an establishment unless I see it completely necessary, but here I am. I just recently visited this location with my girlfriend and my 4 year old son. Initially, we were excited to be at BWW because we both had been craving wings all day so decided to grab a quick dinner at one of our favorite spots for wings. We were seated after about 5 minutes after arriving because we wanted a booth, no big deal. Our waitress, who’s name I can’t even remember, was nice and friendly. After getting our drink orders and ordering an appetizer (fried pickles that were unusually very greasy) we then ordered our entree’s. 2 snack size traditional wings with a large potato wedge to share for myself and my girlfriend and my son ordered the chicken strips with fries. After about 25-30 mins of patiently waiting for our entree’s, our waitress finally reappears and says that she’s going to see how much longer for our food to come out. Mind you, the place was busy, but not that busy. She finally comes back about 5 minutes later and says that our food would be coming out in a second. 10 minutes later, our food is finally brought out to the table and of course, it wasn’t hot and fresh at all. The wings were warm along with the large potato wedge we ordered and my sons fries were even on the verge of being cold (His tenders were hot though). So after about 3 mins of me pouting over my long awaited for cold dinner, my girlfriend stops our waitress and lets her know that the potato wedges were just about cold and we were offered another batch and took the first batch we had back. After about 10 more minutes our waitress finally comes back with a “fresh” basket of wedges and these were just as warm as the first.

At this point we were completely over being patient and ready for our check and boxes so we could just leave. We finally caught our waitress and asked for the check and she immediately brought it out along with boxes for our food. I forgot to mention that I had my military ID on me to receive my military discount so she went to get a revised ticket with the new amount and that took about 10-15 mins for her to bring back AFTER we had to remind her again.

Next time I decide to have a wing craving I will definitely just drive to a different location and hope for better results...

First of all I want to say that the service was a 10/10 our server was super sweet. BUT the manager STEVEN is really rude to his employees. There was a younger employee taking a break and eating and in front of us and other people he called him out about two trays in the back. The tone and attitude were UGLY. The kid got up and went to do what he told him to do. I did speak with the kid and let him know he deserved better treatment especially being so young. I also spoke with the manager and let him know I would be reporting him since that was really rude and unprofessional of him to call him out in front of people. When me and my husband were walking out he was talking to other employees about what I had to him and were giving us ugly looks. My husband walked back in because I forgot my jacket and gave him a dirty look at well just staring him down. I went back in and did not hold back and let them know the look they were giving was really ugly and that they need to keep it to themselves all because I called him out on his unprofessionalism. My husband was also confused on why they were giving him such ugly looks. It was the manager and about 4 other employees. So yes I will be reporting him because that kid deserves better treatment and he seems the type of manager to pick and choose. I never say anything but I’ve been in his shoes and managers like that need to be put in their place because those employees are humans and have feelings. Mind you this kid mentioned to us that he is working 2 jobs and that the manager knows. THAT is especially why I felt some type of way because the kid is trying and like I’ve said so many times HE...