Starbucks — Restaurant in Mansfield

Very slow service, confused student employees, and frequently unavailable items. The store layout is a problem, and it looks like the store does not have a permanently present manager or employee, but relies on hourly student employees. The store layout is such that employees have to go behind all other employees to get into the storage room to check on an item. They should have placed the cashier at the condiments station so the line grows towards the bank and restrooms, and all coffee and beverage making should be near the storage room. It is just a mess to order...

I’m an alum who was invited back at a conference hosted by UConn. A few of my friends still at UConn and I went to this Starbucks for some kaffeeklatsch and per usual, I got my iced coffee and then a refill. I saw the student worker pour water into my coffee. I have no idea what motivated her to do that and whether she does that to everyone or she singled me out. But I can tell you it left a bad taste in my mouth. I should have called her out and asked for a new unadulterated iced coffee, but I...

The staff here have always been very polite and helpful, and it is worth noting that they are full-time students so they do come in hourly whenever they can. I’m not a coffee critic or anything, I’m just here to get some caffeine in my system, not to get fussy over my brew. All the drinks I’ve had here (mocha, cold brew, iced tea) have been great, and note that if you ask for a refill (if you’re hanging out there for a while doing homework or something) it’s only like 54 cents.

I am a current...