MOOYAH Burgers, Fries & Shakes — Restaurant in Mansfield

Hands down my favorite fast-casual chain. If you haven't tried Mooyah, you're missing out. A fairly simple menu done correctly, with fresh beef and buns made in house. The fries are fresh cut, and the milkshakes are real milk.

I like the fact that the burgers aren't overly huge, and if you're looking for more you just add more patties. I also like the fact that they are preparing it in front of you, so you can actually see your orders progress in the line.

Recently I found the house chips to be overdone on a couple visits. I reached out to the managment and low and behold, the chips have improved - I appreciate that. It does get a little busy sometimes being near UCONN, and so there are certain times I avoid this location - but that's not the restaurant's fault. Parking can also be tricky if the spots up front are taken, you do sometimes have to park a ways up in the lot and walk down.

While there are less expensive places to eat, I think Mooyah's offers value compared to other similar chains (the one with a bunch of guys in particular) when it comes to the freshness and overall quality. Online orders are always ready when stated, another thing they are getting right here.

One thing they could improve on IMO would be the use of beef tallow in the fryer; the JFC around the corner does use...

My sister and I went for lunch at Mooyah at approximately 1:15pm on a Tuesday, today. The restaurant was empty except for two other tables and there was no one ahead of us in line. We ordered our food and waited for about 10-15 minutes and while we were waiting an employee came out and apologized for the wait. It was very professional and appreciated, but she did offhandedly mention that it was taking so long because our turkey patties were frozen. The sign right next to our heads said “Never Frozen” on it. The food was alright but for the quality of it it was definitely overpriced, I paid a little over $9 for a turkey patty with cheese on lettuce, nothing else, and my sister paid $18 for a turkey burger with cheese and bacon, a fry, and a drink. The burgers were kind of dried out and we were generally dissatisfied with the food for the price of it. The staff was very friendly and did make a point to ask if we were doing ok twice. We did notice that they swapped out their nicer Coca-Cola machine for an older, more standard one. Their prices appear to have gone up, and their quality has gone down. Overall I’m disappointed in the change in Mooyahs from when they opened compared to now. I won’t be going there again...

Literally the worst food service experience I've had.

I placed an online order within the last half hour of the store being open while I was rushing out of work. They were two burgers combos with fries and a drink.

The only thing correct from the whole order were the fountain drinks. The fries were not in the bag at all. One burger had none of the inclusions. It was literally just the patty between two buns. Worst thing is both burgers were SO undercooked - literally full on pink. Disgusting.

I called the manager about the experience. She explained there was an issue with the fryer, so that explains the fries, but unfortunately not the raw burgers. She said I would be comped with a meal and receive a full refund.

I go to the store and see the same girl from the night before. Not an apology or anything. In the end, I was not compensated for the meal, but luckily I got a refund.

I've worked in food service for the longest in different positions and would never handle customers like this. This was a bad case of late night employees trying to do away with their shift.

This whole experience was a waste of time and gas money. Only thing to miss from here...