Dog Lane Café — Restaurant in Mansfield

We dine at Dog Lane nearly every week. But this week was most likely out last. The service gets worse with each visit. This morning we ordered a toasted bagel and some toast- an order that shouldn't have stretched the capabilities of the staff. But after waiting 15 minutes (of which we watched the bagel sit at the top of the toaster for 10 minutes) we went to the front counter to complain. So the bagel came right out, but of course was cold. But no toast, so the staff had to "look into it". Really? As if putting two slices of bread into a toaster required investigation. So the toast came out two minutes later- but the latte we ordered was still MIA. That showed up a couple of minutes later

If the staff had acknowledge that they messed up it might have been some consolation, but no, maybe we should just feel lucky that they served us at all.

Likewise if the place had been full we'd cut them some slack, but the dining area was only about 25% occupied.

Two weeks ago my daughter stopped in and ordered two smoothies to go, again with a dining room that wasn't very full. Her wait time? 30 minutes. If she hadn't paid for them up front she would have walked out.

I rarely write negative reviews, and understand that any business and their staff can have a bad day. But the trend here is obvious and it isn't good. We'll go someplace else where hopefully our business is...

Was not impressed.

Atmosphere was nice but.... Our group was standing at the coffee side of the cafe for a few minutes then one worker said to the other something about "the other side".

No one says anything to us so we continue waiting for someone to acknowledge us.

Finally the one who blew by before tells us we have to order from the other side.

My coworker says I think she said we have to order on the other side and she turns to say, "yeah, sorry, there's just the 3 of us" in a JUST SHY of snarky tone.

So we go to the other side and stand behind the 4 people in line.

I get to to the register and ask for a salted caramel hot chocolate.

"Sorry, we're out". 🙄 Of course you are.

"Well, where can I see your coffee list?"

"On the other side at the coffee bar."

Bruh.

"OK, do you have anything caramel?"

Yes and she's off to get my coffee.

Comes back with an iced coffee.

😠

I tell her and it was supposed to be hot and she offered to replace it but at that point I just wanted to sit with my group and be done with them so I said no thanks and went about my business.

Iced coffee was tasty though. I'll give it that.

Still, I won't be back. Too much nonsense in the...

All the staff members are super friendly and nice except for the older man (I’m guessing the owner) who patrols the restaurant and doesn’t do anything else it seems. I was with 3 of my friends and we had food from another place but my one friend had ordered food from the cafe and was waiting in line. The man came over and started yelling at us about how it was rude to bring other food in even after we said our friend had ordered and was waiting in line. I understand that the restaurant was busy and only one girl out of our group had gotten food but we couldn’t find any other places to sit and it was raining out and my friend did order food. If he was nice about it, we would’ve understood and asked if we could get her food to go but he just yelled at us and then continued to micro manage the restaurant. I also saw him go to two other tables and ask the people if they wouldn’t mind leaving. Once we got the food, we asked the manager if we should get the food to go and he was lovely and told us not to worry about it and that we should stay. Anyway, I hope the man changes his ways because he’s going to lose customers because me and my friends are certainly not going...