SQUARE PEG PIZZERIA STORRS — Restaurant in Mansfield

This past Saturday October 18th my friends and I were severely disappointed by the service and food quality at Square Peg. For 45 minutes our server told us various times that “our food was almost out” or “literally just came out” to ultimately let us know that our food had been given to someone else’s table. We were understanding, this happens. As a server who’s worked in food for 5 years, I know this mistake. That being said, I don’t know a customer who’s been happy about being mislead on the whereabouts of their food for nearly an hour. 10 more minutes pass by, we were kindly assured by our server that we’d be given a discount, and alas our pizza arrives. Problem solved? Nope. My pie was so undercooked that the dough of each slice gripped to the wooden serving board and all of the toppings slid off. Turns out the other 3 pizzas were undercooked too – more on this later. Our server noticed my disdain and got her manager. I show her the raw dough, she agrees that the pizza is uncooked and offers to make a new one however at this point we can’t accept otherwise we’d be late for the concert we came to campus for. Instead of a straight up apology, the manager got defensive and said “we’re so sorry, it’s just that our kitchen’s been really backed up tonight.” This just frustrated each of us more because a backed up kitchen isn’t an excuse for undercooked food nor does it have any relevance to why someone brought our food to the wrong table. We ask for a receipt, which contained no more than a $9 discount (which was initially a $5 discount) and leave the store upset and still hungry. One of my buddies even had to miss the majority of the concert because he threw up and felt too sick to return to the show because of the pizza he ate. He traveled over 2 hours and paid $65 for a show he couldn’t go to.

At any of the restaurants I’ve worked at, an experience like this would have been fully comped or at least 75% off – Square Peg chose to give us the equivalent of a Free Appetizer coupon. I don’t typically write reviews like this because I respect the people who work in food service – I know what it’s like to get yelled at by rude customers and be so busy that you don’t have time to go to the bathroom or drink water. However when a group of respectful and grateful customers – who still tipped their server throughout all of this – are met with unprofessionalism, defensiveness, and food poisoning my...

Disappointing Experience at Square Peg Pizza in Storrs

I recently visited Square Peg Pizza in Storrs and was thoroughly disappointed. The food quality is shockingly low; the pizza I ordered barely had any mozzarella cheese on it, just a few sparse spots. It's clear they're cutting corners and not putting any effort into their dishes.

After reading other reviews and seeing the accompanying pictures, I can only agree with the general sentiment: the food here is of extremely low quality. But it's not just the food that's a letdown. The service is equally terrible. The staff seems disinterested and unhelpful, making the dining experience even worse.

To top it all off, the bathrooms are in a disgusting state. It's evident that cleanliness is not a priority here. It's a shame because a restaurant should maintain high standards in every aspect, but Square Peg Pizza falls short on all counts.

In summary, Square Peg Pizza is doing a terrible job as a restaurant. It feels like they're more interested in becoming a low-quality college bar on the weekends than providing a decent dining experience. I wouldn't recommend this place to anyone looking for good food or a...

We descended upon this restaurant during UConn's family weekend, which was basically equivalent to a zombie apocalypse for the staff. Miraculously, we secured a patio table as the crowds dissipated, but things quickly took a turn for the worse. Our table was a science experiment gone wrong – unwiped and sans place settings. Our waitress materialized after an eternity, apologetic and frazzled, warning us of menu items that had gone MIA due to the feeding frenzy. We ordered, and the cheesy garlic bread arrived, lukewarm and sporting a sad excuse for melted cheese. Utensils and plates? Forget about it – those arrived only after we'd nearly inhaled the bread. My citrus shrimp salad was a dressing-drenched disaster, minus half the ingredients; my husband's meatball parm grinder induced heartburn that lasted until the next day. Our "Husky" daughter's chicken sandwich was the lone redeeming dish. As we beat a hasty retreat, I wondered if I should've staged a culinary coup and demanded a refund. Can this establishment recover from its Family Weekend Fiasco, or will my UConn student be forced to seek sustenance elsewhere? I’m hoping you’ll make good and offer us a...