McDonald's — Restaurant in Manville

I had a frustrating experience during my recent visit. I ordered a small coffee with three sugars and three creams, but there was some difficulty understanding my request. When I said “three and three,” I was repeatedly asked if I meant Splenda, even after clarifying that I wanted sugar.

I also ordered a hot French Vanilla Latte as the second item, but I was told that the machine wasn’t ready to prepare it — at 10:30 AM. I replaced the latte with another small coffee, ordered the same way as my first one. However, when I arrived at the window, I was only given one coffee instead of two, resulting in an incomplete order.

While I understand that miscommunication can happen, it’s important for staff to carefully listen and confirm orders to avoid errors. I hope improvements are made to ensure a better experience for customers...

Too bad they could not upgrade the employees. Interior is all new still same poor service. I constantly have to check my order or it will be wrong or missing half my order. Service has been that way for past 3 years so far. It was good when they opened but service keeps getting worse. if they were not the only one on my way to work i wouldnt use them.

If you order drive through you do move faster than inside but they will screw up your order 90% of the time. I constantly have to check my order IN THE DRIVE THROUGH LINE. After already waiting 10-15 min for a simple 3 food 3 drink order, and still be wrong. Then wait another 10 min for them to correct it. The payment was right the order is always wrong so if they forgot something usually 2 of the items your screwed. Meanwhile the drive through line is...

My boyfriend and I asked for chicken tender, a cheeseburger, another burger with Mac chicken and fries. The fries came out cold with no salt at all, chicken tender was very cold, my boyfriend burger had no sauce, even thought he payed extra for it. When I complained about it, instead of the MANAGER give my boyfriend a new burger with the sauce on it, she literally put the sauce in a chicken nuggets box. When we complained about the chicken tender, she got the same ones and tried to heat it up again. She bought them back and when my boyfriend took a bite it was still cold. Manager gave us attitude since we came in and when we made a complain about the food. Not the first time they messed up my order. Manager rude and full...