Rascal House

VERY VERY VERY VERY BAD CUSTOMER SERVICE! My family has ordered from this location FOR YEARS. Every time an order is placed, our total is totaling out to $60-$70. We order regularly!! This time around, I attempted to place a small order. Usually a telephone number is asked for first to pull up customer information and accumulate points. This did not happen this time. I can tell instantly the worker (which I can tell by voice was one of the guy managers) was frustrated. He asked for my address and order. Afterwards I expressed to him that I had a number on file. He said “give me your card info first” so I did. He then rambled on the total and said the card needed to be on site for the delivery driver. I’m not present at that home. I’m away handling business, trying to order food for my family. My mother is sick and it’s hard for her to cook. I said sir, I am away and cannot have the card present. He goes, oh, well I cannot do that. AFTER HE ALREADY CHARGED MY CARD! I asked for a refund. That information should be made well aware BEFORE an order is initially placed! The call disconnected, I called back. He picked up and immediately placed me on hold. I called back again and be hung up on me. He knew it was me because they have caller ID. I then called back from another number so he answered, didn’t place me on hold, didn’t hang up. I made him aware that it was me and that I did not appreciate being hung up on and again, demanded my refund. He got VERY NASTY. Talking about “first of all, I did not hang up on you”. First of all? First of all? I’m a customer, not his child. Very unprofessional. He yelled at me STOP STOP, would not allow me to talk and then proceeded to say GO COMPLAIN SOMEWHERE ELSE! I am very disappointed and upset. I will NO LONGER BE ORDERING FROM RASCAL HOUSE and I WILL NO LONGER ALLOW MY FAMILY TO SPEND MONEY THERE AS WELL. They have for sure contributed a significant amount of money to this location and NO MORE. I will be contacting corporate Monday morning !