Star Beauty Plus — Local services in Maple Heights

I usually go to 105 beauty on Lorain rd in Cleveland Ohio, but I decided to give this place a try because it is closer. I was completely ignored until I asked for assistance and the woman who was helping me was beyond rude. I eventually picked out a lace front and she gave me a new one from the bag. after I went home I went to bed, without opening it. I got up at 5am the next day to go to work and when I moved the hair from the case I realized it was NOT the same one I wanted, I went back there later in the afternoon after work and explained to the same woman this was not the one I wanted. She got an attitude with me and told me that there'd nothing she can do unless I go back home and grab the bag. After driving 20 miles I went home, came back, and showed her. She compared the numbers and all though they were the same she told me that I cant swap it out or return it. after I explained why im upset she rolled her eyes at me and told me to come back tomorrow and talk to the manager, when I asked what time he'd be in she told me that she wasn't allowed to give me that information. Im 18 years old, I work 3 jobs and i'm putting myself through school, I also have a little brother I take care of. I don't have the time to run around back and forth because she doesn't feel like helping a customer. im very displease and will not...

I went into this store yesterday around 5:45 PM with my two daughters who are 9 and 5. I was looking for a certain brand of hair and I noticed the elderly asian man following me and my kids around watching us. So I asked him to help me find the hair i needed since he is following us. I showed him the text message of the hair I needed and he said he didnt know what that certain hair was. So there was a lady helping people put on wigs by the huge mirror. I told the elderly man i will ask the lady doing the wigs since she may be more helpful and he said okay. As me and my kids proceeded to walk over there, I looked back and the asian man had his hands on my daughter. He had a grip of her elbow, so I yelled at him and told him to get his hands off my child and told him he is out of his mind!!!! i understand they have people follow you around which is still disrespectful BUT THIS MAN PUT HIS HANDS ON MY CHILD AND I WILL BE REPORTING THIS TO THE POLICE. I WAS SO UPSET I HAD TO LEAVE. I SAT MY BASKET ON A HAIR RACK AND STORMED OUT OF THE STORE. THAT MAN SHOULD NOT BE WORKING THERE. AND IF HE IS GOING TO BE WORKING THERE HE NEEDS TO LEARN TO NEVER UT HIS HANDS ON ANYBODY ESPECIALLY A 5 YEAR OLD KID WHO DID ABSOLUTELY NOTHING. I WILL BE SEEKING AN ATTORNEY AND FILING A POLICE...

Okay, first off I am going through a difficult time in my life. I walked into Star Beauty Plus and there was a gospel song that was playing in the store that almost broke me down because it was speaking to my soul. As soon as I walked through the door 5 star customer service started with the cashier who's name is Em, greeting me and making me feel welcome already. She was helpful and sweet at check out too. Then I went through the aisles getting what I needed (kind of blindly because my mind was somewhere else) and out of nowhere here comes Drew with his friendly smile and kind demeanor. He was so helpful. He made me feel like we had known each other for years. He was dealing with something himself, but he put himself aside and made sure I was cool and had the help I needed in the store. Then let me tell you about Tootie, she was sweet and helpful too. Helped me get everything I needed together. She shared encouraging words also. I walked in that store feeling alone, but they changed that. The customer service was stellar all the way around. The store also has a huge selection of products. Go there! You...