SAM SYLK'S — Restaurant in Maple Heights

"Did you encounter any issues during your online ordering experience?"

-One or more items was missing from my order.

-I had issues getting help with my order after checking out.

"Can you elaborate more on the issues you experienced?"

My order was to be finished at 8:15 according to the text I was sent. I spent $143.64 including tip. 4 dinners and 7 sides were left off of my order and I had to keep going back and forth to get everything. At the end of it all I realized an order of mashed potatoes was still left off. I did not get everything else until almost 10 o'clock. The manager apologized with words only and did not compensate for my time or inconvenience. Food was almost perfect, service was beyond subpar. I am highly displeased. My receipt was sent to me by email and it is very clear exactly what I ordered so I don't know how they left off almost $80 worth of food or why I had to keep showing people the electronic order receipt. I am disgusted and will never order there again.

The annoying part was the manager kept trying to tell me my okra was included but she was talking about the large order of okra. 2 of my dinners had okra instead of fries and mashed potatoes as it is clearly listed on the receipt. I know what I ordered. If it comes through electronically, where is the confusion coming from?

"How can we make your online ordering experience better?"

List each and every line item individually so people don't leave $80 worth of food off someone's order and make them wait almost 2 hours to correct it. (I did the math and it's closer to $70)

Refund me 50% off my order plus the entire tip for the insane inconvenience I had to experience.

The food there is delicious but the service is trash because people can't understand customers' orders and don't care about compensating you when they mess up.

The manager didn't even offer me napkins, plastic ware, hot sauce (I had to ask for these), a partial refund, a discount on my next order, just excuses about how my order appeared in the system and it being busy. This is...

Before I wrote this I attempted to have this resolved with the business. We bought tickets online for Dinner and a Band. The time on the ticket said 7pm. We arrived exactly at 7 pm to deafening music and the daisy dukes and boots party wrapping up (or so we thought) and no one at the door. We awkwardly stood there before a hostess arrived. We received wrist bands and sat ourselves among the lingering crowd of the previous party. The previous event seemed to crank back up. I watched as the crowd hit the dance floor to twerk to the DJ playing Stomp and My Neck and My Back. This went on for over an hour. We were thoroughly confused as we came to enjoy a quiet Saturday dinner and smooth live R and B. The band sauntered in around 8. By 8:15 after no waitress checked on us for an hour we waved one over to inquire what was going on. They just shrugged us off that they were running behind schedule. It would’ve have been good customer service to inform us of that. I asked the waitress if we could get a refund as my head was pounding and my ears clogged from the loud music. She left and came back with a piece of paper and told me to write my name and ticket order number and I would receive a refund within 3-5 days. I called 3 times as I did not receive a refund. The third time I spoke to the GM Candis who informed me that she would need to speak to Sam and she guaranteed that they DID NOT do refunds. She apologized that we were informed that by their employee. The conclusion is that we forfeited our tickets because we left. We were offered to attend another event. However after my last text I have not heard anything further. Highly dismayed, surprised and saddened about how business was conducted. As we were dine-in and takeout patrons on several...

Came for linedancing and the food... Linedancing was great!

Wish I could say the same for the food and dinning experience, which was an awful experience.

When we came in, it didn't seem too busy as it was only 2 other guest seated in the area we were in. We ordered drinks as we looked at the menu, which is a QR code you scan. The menu is hard to decipher and unorganized, there are specials on the menu that they do not honor, other items such as "Easy living" which was not so "easy" because it came with no description and the dinning staff had no knowledge as to what it was therefore going to the back and inquiring what it was.

It took me 15min to get a drink, after asking twice about my drink, only to be asked "what drink did you order again" 5min later. Placed what I thought was a dine in order... 45min later I received an order in a Styrofoam box, no utensils. I ordered chicken and fries... IT WAS NOT CHICKEN IT WAS FISH!

After an hour of placing our order my other party had not received their food nor an update about it, had to ask about it and was told the ticket "got lost somehow". This is where the "manager" Tab entered the picture, when she was notified by the staff of the problem and asked to remove the items not received she blurted out "I don't have time for this" then angrily stomped away. She was unapologetic nor sympathetic to the situation, but instead we were made to feel like we were an inconvenience for not receiving what we ordered.

Came from Euclid for linedancing and the food, left hungry and feeling defeated....

Will not recommend,...