Park Wood Diner

I just had the most wild and uncalled for experience here on Mother’s Day of all days. We went to have breakfast with my parents and I should add we were regulars up until today. I ordered a lox Benedict and asked for cheddar cheese on the home fries. The “chef” put the entire plate under the salamander to melt the cheese which cooked the smoked salmon (a big no-no). I kindly asked them to redo it and they looked at me crazy not understanding the problem. So they remade the plate but kept the salmon on the side and I questioned why the “chef” is having such a hard time making a simple lox Benedict. Finally when everyone was done eating, they brought out a DIY plate which had everything separate. The home fries (undercooked potatoes) on one plate, the lox Benedict on another and the hollandaise in a bowl. I was tired of it at this point so I cut my losses. The manager wasn’t apologetic at all and seemed frustrated with me rather than his incompetent chef.

Here’s where it took the cake. When it came down to paying the bill, the Benedict was on it and I found that weird but whatever. I just told the son at the counter that after 3 attempts, in my opinion, the dish should have been comped. He took it off the bill which I appreciated. What happened next was the wild disrespectful part. The older gentleman with the glasses who is the owner literally chased my parents down and screamed at them for me not paying for the Benedict. Mind you it was HIS SON who took it off the bill and I did not force him to. He was causing a scene at my parents claiming money troubles and yelling at them saying I cause problems every time I go and we aren’t welcome there. I always tipped above 20% and never cause an issue so I don’t know who this delusional man thinks he is. The audacity he had to yell at my parents and not his own incompetent cook or his son for taking it off the bill was mind blowing. I called him and told him he was disrespectful and had such an audacity to be in customer service and yell at customers who have been going there FOR YEARS instead of getting to the root of the problem. So I am angry now, and I’m going to keep pursuing this horrible incident. This man should not own a business.