Subway — Restaurant in Maplewood

What has happened to the customer service and Integrity?? I visited this location recently To pick up a sandwich for my dinner . it was a Sunday evening and the sign on the door clearly stated the establishment would be open until 9 PM when I arrived it was 7:15pm Although the door was unlocked I could see the gentleman inside mopping the floor. I opened the door and he was adamant about the fact that the store was already closed for the night

I showed him the sign on the door which read 9 PM as the closing time

he shook his head and adamantly exclaimed that the owner told him it was OK to close at 7 PM instead

Subway is a national food chain however some of these local franchisers have destroyed the integrity of the company name and are creating a very negative image because of their lack of morals and decency. He provided no explanation as to why the restaurant was closing 2 hours early aside from the fact that the owner said it was OK

this is not OK !

and if you are going to represent a national food chain you cannot use mom and pop store...

Was not greeted when I came in the door. After I started picking up chips for my order, the woman said “how can I help you”, no hello, no smile. I told her I’m picking up my order. So she just started making the sandwich, then says, “we don’t have herb and cheese bread. At all.” No sorry, no nothing. I was a bit confused because the bread should technically be made and done in the morning before customers come in. I said it was okay, I’ll get white bread. Then she got an attitude when I asked for oil and vinegar on the side. Finally, when I went to pay for the chips, I tried to scan my loyalty card and she said “it don’t work”. I feel like if you don’t want to work, DON’T COME IN. You are the face of the company and to act like YOUR customer is bothering you, it is unacceptable. I wanted to just get a refund but I already paid in the app and she probably would’ve given me a hard time about that. Never again and I will inform others to not come to this...

Poor attitudes with both women . They don’t smile nor greet you when you walk in. I ordered my sandwich due t hypoglycemia I needed t eat asap and I needed to use the restroom. I was told that the bathroom was broken. I was so desperate to relive myself I asked if I could use the mens room. The little woman in front told me they only have one restroom in the entire store an it’s broken. I said where do you use the facilities? This woman said nothing. Refuse to answer me instead she post the diner across the street indicating for me to ask to use it. They want you to pay $10 for a half if sandwiche but refuse you to use their restroom. I am calling cooperate in the morning to report this nonsense . The attitude and lack of enthusiasm is enough for me to never return. And denying someone to use the restroom especially a paying person is disgusting and I abhor that type of business!! NEVER will I spend my obey at that...