Dairy Queen (Treat) — Restaurant in Marana

UPDATED further disappointed: actually made it inside this time, but the system would not allow my gift card to work. Had to pay out of pocket, and was overcharged for add-ons that I never ordered. To be fair, the young ladies each took the time to try and help me with my issues, but were either not very knowledgeable or just stuck in an outdated, non user friendly system. At the very least, I wanted to fill out the survey to get a free dilly bar for next time, and the website wouldn’t even allow me to proceed after entering my 19 digit receipt code. So I ended up overpaying out of pocket for a mediocre blizzard. I would avoid this location at all costs until DQ updates their system or at least trains/treats their young employees better.

Arrived at 7:50pm to grab a sweet treat for my wife who was having a bad day. Doors are already locked, despite not closing until 8. An employee is still inside closing down, looks me right in the eye, and just walks away. If you’ve updated your closing time, then clearly say so, otherwise that’s just laziness. Quite...

Slow service, expensive ice cream! $4.99 for the mini Blizzard! True story: The man who was sitting alone at a table was waiting when we walked, he did not receive his dipped cone until at least 5 minutes after we walked through the door. The two employees at the register, proceeded to take a group of 6's order in front of us, then proceeded to make the mans cone and their six items. I was in awe when they called out the man waiting cone order. I seriously thought he was just chilling, watching something on his phone. I would have demanded a refund at this point, if I were he. So, no joke, 15 minutes after we walked through the door, we finally ordered our ice cream, 5 minutes later we got it. I literally could have drove to the Ina Rd. DQ and have been eating a Blizzard before the two employees on staff that day, made ours. It was clear to me, that one employee was training the other, but the DQ owners/management should plan for additional help, while a new hire is being...

Was not greeted when I walked through the door. It took about a minute for someone to come from the back. The manager rang up my BOGO blizzards at full price even though the promotion was advertised on the menu board behind him. I didn’t realize the mistake until after the blizzards were made. Once I received the blizzards, I asked the worker behind the counter about the mistake I noticed and was told that it was up to me to mention the BOGO price and there was nothing they could do to correct the issue. The manager could have easily corrected the issue by refunding the blizzards in full, ringing them up at the BOGO price, and then refunding the difference. This did not happen. I left with my full refund and went to another location. So unprofessional! This is the second time I’ve had terrible service at this location and I will not...