KAY Outlet — Local services in Marana

Came in a week ago, was looking for a Christmas gift for my mother and mother in law. I let Heather know what I was looking for and my price range. She was able to show me multiple items and explained the differences between them. I found exactly what I was looking for. We agreed that the warranty was needed and it's good to know you go to any Kay jewelers, drop off the jewelery for a work order. Heather also helped me with a clasp repair for an older item. She let me know the expected date and communicated the expectations of the repair as well as the warranty details of the new items. I really appreciate the time she took to listen and help me find what I wanted within my budget. Today I went in for myself. Rosanna helped me find a longer chain for a necklace from a recent purchase. (The location I purchased from did not have a chain long enough) She even showed me one that was adjustable, this was perfect. While looking at the chains I noticed a beautiful onyx paw print necklace. Roseanne made a great observation that it matched with a set I had previously purchased. After talking about the warranty and the free cleanings with inspections I am so happy I went to Kay. Heather had complemented the paw print necklace and even told me about an upcoming event that I was very interested in. I love this Kay jewelers. I never feel pressure to purchase something or ask questions. Thank you...

A year ago for my birthday in November my husband bought me a beautiful small ring from here. I bring it back every 6 months so May and November for inspections and keeping the warranty. I was informed that the prongs are weak and I have lost 2 stones and it's tarnished and mis-shapen. So I gave them permission to fix but that will take 2 weeks. Then she told me it's goin to happen so b prepared to send the ring off every 6 months, so basically we bought a crappy ring, (500.00, most I have ever spent on any jewelry)which means Kay jewelers lied to me to begin with and I can only have my ring 11 months outta the year and I need to buy a substitute for the 2 weeks every 6 months while mine is sent for repairs. 😡😢 I don't trust and will not purchase from them again!!! And today is 12:10 24, this is an update. I took my ring in on November 7th to be inspected and once again they told me everything was wrong with it because they sold me a crappy ring they sent it off to be fixed it should be 2 weeks then they told me the 6th of December and they still didn't have it and today is the 10th and I can't even get a hold of anyone on the phone please do not trust these people! I...

My fiancé and I recently visited the Kay Jewelers Outlet to browse their chain selection and find the perfect Mother's Day gifts. From the moment we walked in, we were warmly greeted by Carmen, who turned what could have been a simple shopping trip into an outstanding experience.

Carmen was incredibly knowledgeable and guided us through our options with patience and care. What truly stood out was how she went above and beyond—not only helping us with our purchases, but also assisting with an issue we had from a sister company of Kay’s. Her professionalism and willingness to find a solution left a lasting impression.

Most importantly, Carmen was honest. In this industry, where I feel like trust is everything, her transparency and integrity made us feel confident and respected as customers. It's rare to find someone who genuinely puts the customer first, and Carmen did just that.

Thanks to her outstanding service, we left this Kay location with beautiful gifts—and newfound loyalty. Carmen has earned us as customers for life. She's truly an asset to...