Layne's Chicken Fingers- Marble Falls — Restaurant in Marble Falls

After having this bad experience. I received a call immediately from the general manager and the owner. They went ABOVE and BEYOND to make things right!! It’s so nice to see that true customer service is still alive. Your services was 100 to 1 today!

We went to drive thru made and order on our way home in Burnet. When we got home the order was not ours. They all had the spicy chicken tenders and we were not able to eat it. Called spoke to Morgan shift manager and he was so apologetic and offered to replace meal the next day. When we did them ASSISTANT General Manager refused to do ANYTHING! He just took receipt and left it in the counter. The very sweet cashier went and told him we were still waiting. He came back out and said now what do you want (very rude) we explained what happened again and he said “I can’t remake this hole order (38.35). He never said I’m sorry or offer us anything. He said you should have brought it back or Morgan should have told his manager. I explained he said he was the manager. Shawn said “he is just the shift manager” I asked to talk to Shawn’s boss and he stated “I am the ast GM”. He just walked off AGAIN and never came back. I asked for the owner’s number and he wouldn’t give it to us. I have NEVER been treated that way. I worked for HEB 17 years and my husband 35 years. This would NEVER be acceptable there and to be honest I don’t think that is...

Terrible experience! Never coming back!!! Come through one night for dinner. Didn’t realize our food was wrong until we got home. We live 30 min away. Called and told them what happened. Manager named Morgan told us to come back tomorrow and he would replace the order. We came back the next day and the assistant manager refused to remake the order. We tried to explain what happened he walked away. We asked the kind front works for the owners number. She came back and said they can’t have it. We asked if the assistant manager was coming back to help us because he told us to wait. She told us he was in the back office playing on his phone. We will never come back again. We watched two other problem come back with wrong orders as we were waiting to get help.

Update: We received a few calls from Layne’s and we have since gone back and they have fixed everything for us. Thank you so much for...

Fantastic chicken at reasonable price.

Comparable to Raising Cane's, plus better variety at the expense of slightly smaller chicken tenders being the only real drawback. Value still great for price, Layne's sauce is an excellent draw, perfect toast and more consistently cooked chicken made for a great eating experience. It's a little loud inside, but that's mostly the large crowd that has gathered here to try this wonderful new location. Staff is friendly and eager serve great food at a affordable price. A meal for one will run about 13-14$ so slightly above average price for fantastic food means...