Schlotzsky's — Restaurant in Marble Falls

My boyfriend and I eat here atleast once a week of not more. We both work late and Schlotzsky's is one of the only fair priced placed open till 9 pm. We always try to not be those people walking through the door at the last moment when they are trying to do their closing clean up. Not to mention the looks you get. Saturday night I tried to call at 9:46 from the parking lot and was told they only took dine in orders or drive through after 9:45..... I walked in and made my order... Tonight I called at 8:32 and was told they did not take orders after 8:30 on the phone. So I had to drive to town to order and wait.... instead of just picking up. Which added to their work load late. Your website should not tell people that you are open for all types of orders till 9 if you do not wish to provide the service at that hour. 2 minutes on the phone could have saved yall 20 at closing.... We will be eating elsewhere. Shame since we spend over 150 bucks a week there...

EDIT: I did receive a phone call from the GM and he made it right by refunding one of the orders. Thank you for that! We were having a fundraiser for Meals on Wheels, and I had some folks with food allergies. So, I thought....We will let those folks order salads from Schlotzsky's. This would be easy! I placed the order two days before and had a volunteer arrive at 11.15 for pick up with the receipt and confirmation of the order. No order had come through, so she ordered more salads and brought them back to the venue. After I told the volunteer we had a specific order that had already been paid for she went back to try and return the other order and the online order we placed two days before just came in at 11.30. This was a total disaster, and we wanted a refund (which wasn't given). We are a non-profit and had to pay double for you mistake. Less money towards our mission - horrible business...

Over the years I’ve eaten at this Schlotzky’s many times and the food has always been good until today. I ordered a kid’s pepperoni pizza. When I received it, the pepperoni’s were charred and burnt to a crisp. I took it back and asked for an unburned pizza. Next I received a pizza that was cold and raw in the center. I went back and the woman, who I assume was the manager, told me that she couldn’t make a pizza that wasn’t either burnt or cold. Her machine wasn’t capable of not burning the pizza if she let it run through for the full time. Since I couldn’t eat it raw, I told them to run it back through and it was, of course burnt. I couldn’t eat all of it. Over the years, I’ve received perfectly cooked pizzas from this store. Today makes me never want to go back since they didn’t even care about trying to make it right. Very...