Cafe Vesuvius Marblehead — Restaurant in Marblehead

If I could give this place a 10 star review out of 5 I would have. These folks are awesome! They went above and beyond to make this delivery special. To make the long story short, we live in PA and today (6/7/20) would have been my nephews high school graduation. To celebrate our family had a “Zoom Graduation”. We wanted to make it special so at the last minute I had decided to order him a pizza and have it delivered to his house. I never expected how EXTRA-special Café Vesuvius made this pizza delivery! They accommodated my weird pizza order all the way from PA. I specifically asked them if they could write, “Happy Graduation…” (as pictured). You should have seen his face light up on the Zoom call… “there’s a man at the door with a pizza”. I hope in the near future I have the opportunity to dine at this restaurant . The customer service is exceptional and delivery timely. Though I did not have the chance to taste the pizza myself, judging by how quickly my nephew downed three pieces I would have to concur the that taste/flavor was equally exceptional…YUM! Thank You...

Ordered a steak and cheese pizza. Had to remind the guy who took the order that he needed to take our credit card number. Delivery guy left, and we discovered, instead of what we ordered, an overly salty pizza sparsely sprinkled with tough-to-chew bacon. At least 3 inches of the pizza's diameter consisted of bland, slightly burnt crust with no topping at all.

Called to get some kind of fix. Was told that though the menu online lists that pizza, it is only sold at their other location. But it was OK because we'd only been charged for a one topping pizza because that's what had been written down. Girl on the phone talked to her boss, he said they could comp our next one topping pizza. When I explained we live in Cincinnati so that wouldn't do us much good, was told it was alright, because they'd keep our name for the free pizza even if we didn't order for years. Great. Thanks. Trust...

I have had food from every fast food place in Marblehead, but never had been to this place, so I decided to try it. I spent $38 dollars there and when I went home to eat it I found that the pizza was burnt, the chicken fingers were over cooked and dried out, the fries were also overcooked and had so much salt on them that all I could taste was the salt. The bread on the Pastrami sandwich was stale.

We forced ourselves to eat the pizza and chicken fingers even tho they did not taste good, and we only ate about 10 fries because the salting had over powered them, so I threw the rest out. I had to take the pastrami and put it onto fresh bread I had in my house so I could eat it.

What I should have done is brought everything back there to show them how unhappy I was with all the food and got my money back. This was the first and last time I will ever...