American Deli — Restaurant in Marietta

It’s Friday 5/2, this was my first and last time at this American Deli. I should’ve walked out immediately upon walking in and not being acknowledged by either of the people standing behind the register. It Was a dark skin young man with a cross tattooed on the left side of his face, and a young lady that’s pregnant with braids Her head. Neither of them acknowledge me. I said hello to the guy and he spoke I said, do you all not greet your customers? He said no I stopped. “I go off their energy & what they’re on.”Your store has zero customer service. You should not have people representing your store if they’re not gonna be friendly and welcoming if it was not for customers, then you would not have a business. The customers are your business.. I finally ordered a 10 piece wing combo. They were small as my thumb and they were cooked hard. The fries were cooked extremely hard. I asked could they do something about it the gentleman said “oh they playing with you.” I wish I was making this up, but I’m not. I took photos of the tiny Wings and at least if you’re gonna give People those itty-bitty wings give them more than what they ordered because there is literally no meat on that little bitty chicken bone. I was upset with my whole experience there today. I had just left my doctors office running late to work and I seen an American Deli and really wanted it to eat there and it was a mistake and a...

I had a disappointing experience today. A new employee, whom I’ve never seen before, refused to let me place four separate orders of six boneless wings—something I’ve done multiple times in the past. To make matters worse, he abruptly hung up on me. When I went in person to address the issue, he claimed it was due to inventory limitations and that he couldn’t fulfill my order because there were too many wings on my order even though he had the amount I wanted. However, as a paying customer, I shouldn’t have to worry about how the business manages its inventory. Also, why are we holding inventory for “hypothetical customers” satisfy your current paying customer until you actually run out. Easy way to lose business. Despite repeatedly saying he would contact the manager, he never followed through. This was incredibly frustrating and...

I went through the drive thru before work today, with plenty of time to spare, hoping to get a burger and fries. Not only was the wait close to 30 minutes, none of the workers seemed to know what I wanted. As a result I was given the completely wrong order. I had to repeat myself multiple times while ordering it so I would assume that after asking to clarify, that they would get it right. As a manager of another food establishment, I’m incredibly angry at the standard for customer service, and it’s disappointing that on a Friday, the BUSIEST day of the week for any restaurant, the entire staff seems to A.) Be completely ignorant on how to do their job, B.) Not have a care in the world for what they send out to customers, and C.) Have no sense of urgency when your dinner rush is inevitably creeping up on you. Pathetic, get...