Panera Bread — Restaurant in Marietta

The only reason for one star is because it makes you select one to leave a review. We’re currently at the hospital with my daughter for surgery, ordered food online for delivery on Wednesday 02/07/24 at 7:30 pm. Called afterwards to confirm order and was told the delivery driver wouldn’t be there at the store for pickup until five minutes after closing time. We advised that we would just pick the order up. Was then informed that the store did not have all items on the order so they would need to cancel our order (checking account debited for $105.00). I attempted to call back to find out when our money would go back into our account but couldn’t get anyone to answer. We ordered from another restaurant at this point. 8:12, received notification that order was in route (store closed at 8:00), I contacted Panera corporate customer service and created a case# . Was advised not to accept the order plus I was initially informed by the store that they didn’t have all items to fulfill the order(so is the now supposed to be cancelled order incomplete? Plus store is closed and no way to confirm the order). I’ve now 02/11/2024 spoke with corporate and the store a couple of times but still have not received a refund of...

So it's been a long time since I've had Panera Bagels. I had earned some gift cards and decided to take some bagels into the office. I placed my order online so I wouldn't have to wait when I arrived about 30 minutes later. I received an email that said my order was ready and to pick it up from the online order area. When I arrived my order wasn't ready because the Everything Bagels weren't ready and it would be another 15 to minutes. I waited because who doesn't like a good Everything bagel? Long story short, I believe I should receive a phone call or text saying that the bagels weren't ready. Even while I waited, they could've offered me a small coffee or fountain drink for the inconvenience. That's what Dunkin used to do for me. It's just the courteous thing to do. Long story shorter, everyone loved the bagels and was...

SMH… Horrible food and service… I asked for a margarita pizza, and they gave me buffalo sauce on the margarita pizza. Looks like it was squeeze from a container onto the flatbread… I took the pizza back for a refund, and the young man told me they do not take the food back. I took him I need a refund and I place the pizza box on the window counter. The manager came to the window did not even greet me and just stated $11 will be returned to your card, she did not even hand me a receipt or any verification. I did not even have to bite the pizza. I just looked at the sauce dripped my finger in it, and could taste it horrible! The sad part is, it is wasted time spent ordering and wasted time pulling away from the restaurant to only bring it back! You all need to do better! It’s sad, the customers...