Starbucks — Restaurant in Marin City

Review for Starbucks – Camino Alto / Donahue & 101 Location 📍 110 Donahue St, Sausalito, CA 94965 🧾 Receipt #: 724037 | Order Time: July 11, 2025, 2:12 PM 💵 Total: $10.50 | Store #: 9324-257804 ☕️ Items: Iced Passion Tango Tea Lemonade & Mango Dragonfruit Lemonade Refresher

This was hands down one of the most disappointing Starbucks experiences I’ve had. What should’ve been a quick, simple stop turned into a frustrating and unprofessional encounter — beginning in the drive-thru and continuing inside.

Brandon, the employee at the window, rushed my pregnant wife and me through the order. I wasn’t given a chance to look at the menu or think through what I wanted. I even told him I wanted my tea sweetened, but he clearly didn’t hear or acknowledge it — just moved us along like we were a burden. His demeanor was short and dismissive, and my wife, feeling unwelcome, decided not to order any food at all.

Because my order wasn’t right, I went inside to get it fixed. Jazzy greeted me — she was more neutral, but still didn’t acknowledge the issue meaningfully. Instead, she called Brandon back over. Rather than listen, he cut me off, repeatedly asked “what’s wrong?” without actually giving me space to respond, and carried the same disrespectful tone from before.

At this point, Mar quietly stepped in and later apologized for Brandon’s behavior — which I appreciated. She was also the only person willing to provide Brandon’s name and the name of the general manager when I asked. The other two staff members appeared completely checked out — frankly, they seemed high or utterly lost in their own world. Not one of them attempted to de-escalate or fix a simple issue.

And ironically, moments later, we went to Panda Express nearby, where my wife finally got food. The drive-thru there uses AI voice ordering — and it was a smoother, clearer, more respectful interaction than the one we just had with a human being at Starbucks. My wife even joked that she felt more respected by a robot than by Brandon.

When a customer has to leave the drive-thru, come inside, and argue just to remake a drink, something is fundamentally broken. Starbucks charges premium prices — the least we expect is basic courtesy, attentiveness, and professionalism. This location failed at all three.

Starbucks corporate: This store needs intervention.

— A paying customer who expects better, and...

Went through the drive through at this starbucks and after the girl taking our order stopped in the middle of taking our order to talk to someone else in the building without warning(though she did apologize), we got to the window to get our food and that's when it was decided we would never stop there ever again. I ordered an iced breve with hazelnut flavoring and when I got my drink it was a cup full of half and half and no coffee. Every where I have ever ordered this drink(other star bucks, Dutch brothers, local coffee shops, ect) they ALL put coffee in it!! In fact most places ask if I want one shot or two. When I told them that there should be coffee in the drink and asked if I could get coffee in it, they looked confused and the young guy at the window asked the other young employees if the drink was right. Another young guy spoke up condescending and said "I can promise you that's a breve..." he said something else but I didn't catch it after all the employees were laughing at us like we were idiots. Needless to say I didn't get coffee in my drink that should have had it to begin with. Someone needs to give these kids a strong lesson in customer service. Even if i was wrong, the customer is always right. I'm shocked this drive through was so busy if this is the level or lack there of, of customer service this place has. About 10am on a sunday,...

I typically do not leave reviews, but I feel compelled to share my recent experience with your establishment as I was extremely disappointed with the level of service I received.

I placed a mobile pickup order, and unfortunately, my order was incorrect not once, but three times. Both the barista and the cashier were unhelpful and displayed a concerning attitude. While I understand that working on a holiday can be stressful, it does not excuse the rude behavior or the lack of professionalism from the staff.

Additionally, when the male employee spoke rudely to me, I was shocked that the manager, who was present at the time, did not intervene or address the situation in any way. This lack of accountability and customer care was particularly upsetting.

I hope this feedback is taken seriously, as it significantly impacted my experience, and I would appreciate your attention to improving both staff training and customer service...