Crabby Abby's — Restaurant in Marion

My family and I went back to this restaurant having had the best burgers there the first time we went. Today, they had a very limited menu due to a festival being held in town tomorrow. No biggie, there were no burgers so I chose the prime rib sandwich. When I got the sandwich it was completely inedible. The amount of fat running through the meat and hanging off the sides was quite "impressive", the worst I've ever seen. Yes, prime rib is supposed to have fat but not like this. I tried to salvage the little bit of meat I could find but it didn't even make half of a sandwich at that point. I never send food back and don't complain but this was a $17.00 sandwich, so I let the waitress know. I thought she was taking care of things as it tipi forever to get the check. Once we got it there was no compensation of any sort, not even maybe only charging half for the meal. After looking at it I told her we would not be back and all she said was, "sorry"... umm... yeah... I'll bet. The bill came to $70.00 for 5 of us. That included 3 hot dogs and 2 prime rib sandwiches (my mom got one and it was ok)... Needless to say we won't be back as no one seemed to care if we came back as regulars or not. There are too many other restaurants to go to that appreciate their customers. Cross posted to get...

Pretty disappointed. For almost $40 for a steak, I do expect what I order to be correct. The salads were half made up of lettuce that should have already been thrown out. I ordered a sirloin with garlic butter and mushrooms. My husband ordered a strip with horseradish glaze and potatoes. When they came out we got a sirloin with horseradish and potatoes, and a strip with mushrooms and garlic butter. We told them it was incorrect. They took it in the back and swapped the plates around to theoretically be correct. They did not remake our food even though the steaks had the incorrect toppings. I know that for two reasons: it came back out too quick to have been recooked and my steak still had potatoes on the bottom of it. We both ordered our steaks medium, mine was basically well done. My husband said his was okay in the middle, but overcooked the further he got from the center. He also said there was an entire clove of garlic in his potatoes, as in he literally bit into and ate an entire clove. A new cook doesn’t excuse incorrect food. We would have gladly waited for it to be remade correctly. Service was fine, nothing really good or bad either...

Yesterday I ordered a $20 plate of chilled shrimp and crab, and the crab tasted old and very fishy, to the point were it was inedible. I could not eat those and left them on the plate and informed the server that the crab was both smelling and tasting bad. The server 1) left the plate on my table and never inspected the crab and 2) dropped off the bill while telling me that the kitchen said it was thawed the day before and therefore could not be bad.

As someone who has worked as a line cook for 10 years in a seafood restaurant, I know what bad crab smells like. The most offensive part of my experience was how no one even bothered to inspect or verify what I was saying, but instead left the plate on my table and dropped off the bill and told me I was wrong. How can that be done without even inspecting the food in question? This is inexcusable and unprofessional, and I left feeling absolutely defrauded. Crabby Abby's should be ashamed of themselves and everyone should avoid this place...