Popeyes Louisiana Kitchen — Restaurant in Marshall

Service was AWFUL. Waited 25 minutes PLUS in restaurant for our food and when we went to check on it several times we were told it was nearly ready...or that our sides were given to someone else..etc. When we finally asked if it was normal to wait this long for in restaurant eating, the server got extremely annoyed and started prepping our tray by slamming items around and then placing it on the counter with a "there you go" .....we had lunch pre lunch rush...there were only 4 other people in the restaurant at the time but the wait was INSANE. Food was great, but to pay nearly $30 and wait that long I would have rather gone to a sit down restaurant...manager could hear everything going on and never once acknowledged the situation or came over to help. She kept hiding. I don't know if they were understaffed or if something had happened prior to us entering but it was rough. Not sure if it's worth going back. I called corporate and complained but haven't heard back from anyone local yet. What is sad is we had gone Thursday and they were AMAZING. service was amazing and wait time took 5 minutes top for the same set up with in restaurant ordering.

I also complained because we were upcharged for items that we never...

I just visited the store in Marshall, Texas on 09-03-2021 @ 12:45 PM on Grand Ave and Hwy 59. What can I tell you about that store you may not already know. They are slow in getting to you on the drive thru, they are equally as slow at the window, (I sat there 15 minutes) from the time I ordered till I got my order. I wanted the chicken tenders in spicy, which I did not get and I even asked the window person if they were spicy and she said (YES). As I was driving home I indulged myself to only discover my tenders were original (not spicy). It wasn't worth going back so I just ate them. I tried calling the store 2 times and to complain (yes, complain) they let the phone ring (they would not answer it) to let them know not only did I not get the right order (spicy) like I asked for, but I was lied to by the window person when asked if they were spicy or not. This is the second time in the last 3 months that I have went there and had lousy service and food that was incorrect. Churches Chicken went out of business so maybe now Popeyes will be next if they do not straighten out their act and get the orders correct and get you thru there in a speedy time instead of waiting. One can only...

The service was subpar. The attendant seemed to lose interest in taking my order, even though I was asked "Anything else?". I suppose no one adds to their order. When we were finally able to pick up our order at the drive thru window and were handed our food the attendant said, "That's it. " I asked about my drinks- waters, attendent " Oh, I'm waiting on him." and made it seem as if I should've known that I needed to wait for the drinks. I was also talked to from the side, the attendant didn't turn her body or head to face me just stayed sideways from my point of view and communicated with me in that position. Which for one is rude, for two matches it hard to hear her ...I mean I'm sitting outside the building you're talking in. Then I requested dipping sauces.... they lost the ranch in the back pasture or something. Getting that took as long as getting the drinks. The food was typical Popeye's which I'm grateful for,... maybe a tad extra juicy but delicious...