Subway — Restaurant in Martinsburg

On July 23rd, i placed an order online at this location to be picked up. It was paid for in full online as well. This was the night of the storms and several people lost power. We never did at our home but found out through the evening that many others did. My husband drove in the weather to pick up the order. Once he got home, we realized the food was ice cold. The order consisted of steak subs. The cheese was in whole peices, never had been melted. Who eats ice cold steak subs? And to make matters worse we don't currently have a microwave due to kitchen renovations. I called to complain and was told it was because they didn't have power. Then don't make hot subs! We was never even told or given the option to change to a cold sandwich. They refused to do anything for us to make this right. I spoke to the owner, Frances, who i have heard has done this before. Never wanting to take care of customers who have suffered due to the actions of his employees. He did not care about us whatsoever. He said it wasn't their fault that the power went out. While that is true, it is your fault that your employees continued to make ice cold subs that were supposed to be hot. Thankfully. Because i used my discover card i was able to dispute the charge and get my money back. Beware of this location. If they mess up your order they won't...

This place is the worst subway I have ever been at and nastiest food and people I have ever dealt with. They 2 guys that were working in there today 7/26/25 was beyond rude and I had to repeat every word that came out my mouth Not to mention when I walked in there was trash on all the tables and floors was sticky and disgusting like the lobby where customers would eat hasn’t been cleaned in months it looks like, they also tried charging me for THREE subs when they only made TWO so why charge me for Three definitely glad I caught the price before just paying because they were gonna double charge me. I only live 5 mins from this subway location I got 2 foot long steak subs both double toasted came home they both were ice cold there’s no way their toaster works if they were both ice cold within 5 mins of me coming from the store back to my house. I WILL NOT BE RETURNING TO THIS LOCATION AND I DONT RECOMMEND ANYONE GOING TO THAT...

I purchased online and got to the store and sub was not on their computer and never printed out but still show them on my phone the order was bought for their store and location they still would not make my sub I paid for and said that this happens all the time but to save receipt and take it up with the owners.So as a customer I have to give you my money right away for you're food but when you have to give a refund you made everyone wait forever or days on end to get their money back.no it's just bad service and reading the comments on here about all the other bad issues with coupons and bad food and me seeing the chairs put up for preclose at 6pm when you close at 9pm and a bad health inspection. just wow.i contacted corporate about it so good luck staying open we are never...