Dave & Buster's St. Louis — Restaurant in Maryland Heights

This is very disappointing to have to write. Let me just say we love D&Bs and make this a bi-weekly if not weekly, routine to let off some steam. We come in load our cards, order drinks, appetizers, play, then order food. Never and when I say never, I mean never, have we ever been told, that someone in our party must be at a table at all times, or our food and drinks would be thrown away. And not just anyone, that it had to be an adult. My neice was sitting at the table when the bus lady came over and started to clean the table. My neice informed her that we just ordered our main entrees and were waiting for them. She was still proceeding to try and clear our table with someone at it. Yet, the tables that had surrounded us had been dirty from the previous parties before us, yet the same propmt cleanliness wasn't given to those tables as they were to ours, who had someone sitting at it. The manager tells us that yes an adult has to be at the table or else everything on it would be cleared off. I asked when this started, he say that has always been the rules I said since when. We come here every week, and have never been told that. He said well they just weren't doing their job. I said isn't your job to know who's table still has food being ordered and why wasn't our host informed of this, because he knew we were waiting for food. Our host was in the back checking on something for us. He was amazing by the way he was lefted a handsome tip. I asked the manager why our table was being cleaned when the others were still dirty and no one was at them. He said because they were so busy. I said too busy to clean the tables that had been dirty since we sat down, but not too bust to clean ours. I literally looked around and said busy. It wasn't busy at all. He then says its not that busy now, so ill give you some slack. I said but it was busy onee minute ago when you were threatening to throw away our drinks, ok. ( Look at the check and see the drinks. ) Later as we were eating our food, and some of us putting our food into to go boxes, Mr marcus reached over my mothers shoulder to grab a cup as he decided to bus the dang table while we were still there. Its very rude to reach over somebody while they are eating, and he did, I kid you not. I looked for Calvin to chat with him a bit and ask a few questions because I'm never seen him, marcus before. He say he is new, I get his name, and I kid you not, this man walks clean slam in between Calvin and I mid conversation and didn't even say sorry, pardon me, or excuse me. I was livid. We left. We were shown the other manager, Ms sheree who was nice but, just kept saying he's new give him a chance. He got plenty of chances and when I said it's no excuse she said it isn't, and said she'd like us to try and give him another chance. I wouldn't waste my money in there again. It's sad because we love the place. Just have never been treated like this before. The man literally had a I don't give a fudge mindset and if you guys keep him on a few others might also gain that attitude towards D&B especially if they are all about customer service. I've been in customer service for 20 years, and I understand every customer isn't right despite the motto that they are. We were not in the wrong. And if this is a D&B policy that needs to be stated somewhere to read, and also customers should he aware of this before we even sit down. We come to D&Bs to drink, play games and feel like a kid again, not to man a table. That's what the host is for. Seriously. Now I have to designate a table sitter every so often so that we all can have a good time. That's wild. And as for Mr Marcus he definitely needs to go back to dealing with customers 101. Because at the rate he is going, this is not the field for him. We spent 477.35 just on food amd drinks alone. That doesn't even include the loads and reloads of our cards. Smh D&B I need...

Worst experience I've ever had last time I came here. Me and my gf went about a month ago to have a night out with food and games as we have been to this location before awhile back and it had always been a great time. However this time was different....we first got there and got our play cards and decided to get some food so we sat at the bar because it was going to be quicker service and we were pretty hungry. Well the bartender serving us was honestly the worst service I've ever had at any establishment, completely unprofessional talking the whole time loudly about how she was supposed to be off that weekend and didn't want to be at work aside from that my gf had placed her order before me and I said to just come back because j hadn't made up my mind yet so my gf ordered an entree and an alcoholic beverage and received the drink pretty quick then I placed my order....my food comes out about 30 minutes later and not my gfs when she had placed her order at least 10 min before mine so naturally we questioned where her food was and the bartender said she completely forgot to place the order so at that time I had started to get upset with the service then she brings my gf an alcoholic drink and puts it infront of her saying merry Christmas when my gf never asked for an extra drink nor wanted one as a means to make up for her not placing the order. Then on top of that my burger I ordered was next to raw as the meat was practically falling apart onto the plate and mushy in the center, as well as other unprofessional words were exchanged with other customers sitting next to us such as the guy sitting to our left she asked him if he was okay because he was sitting by himself in silence and he said "yeah why?" And she said "because you look weird" the guy got up and left after that....I'd give this place 0 stars if I were able to the only thing that was halfway decent were the games and the employees in the game area were super nice and helpful but most of the games were absolutely disgusting as I noticed spilled drinks all over the controls and the seats to the games were super sticky when you sat in them and I can understand that they can't get to every mess right away so I dismissed that at the time but on top of everything else it definitely added to the frustration. I will never return to this establishment again as I made this complaint to corporate before i went here to google and was promised a "call back" with some kind of answer or apology and never received...

I love most of the service I get at this D&B. Shirley, one of the managers, is very sweet. She makes sure the establishment is clean and that all the guests are enjoying their time. She always has a smile on her face, even when it gets crazy.

Nick, who works at the midway bar, is amazing at his job. He's friendly and FAST. Even during busy times, I've never had to wait for more than 5 minutes to at least be acknowledged. He also keeps the bar spotless, even during a rush. Mike is another bartender at the midway who is attentive, fast, and friendly. The rest of the bartenders in the midway are pretty hit or miss.

The food is a little overpriced, but it's surprisingly good. I highly recommend the Voodoo Pasta if you like food with a little kick. The Big Daddy Chocolate cake is also a must. It comes warm and moist, although towards the very end it can become a little rich.

You can use your tickets in the redemption area to pay for some of your food items (they have a little poster in the redemption area that shows what can be redeemed with tickets). There are a large variety of prizes you can redeem your tickets for, although I think the food is the best "bang for your buck."

My biggest pet peeve at this D&B is not at the fault of the establishment itself; there are adults who bring their kids and decide that it's everyone else's responsibility to babysit. There will be kids roughhousing on the ground, throwing balls at each other, and generally just running around (and into people) like little gremlins. Whenever Shirley is managing the midway, she tries her best to talk to these kids about behaving appropriately in public, but she can't get to them all because she has other responsibilities too. If you try to say anything to these kids, even politely like "can you take a few steps back, honey?" when a child is literally breathing in your face, the likelihood that you offend the parent is extremely high.

**Updated Summer 2023: They made the portions much smaller and kept the same price. For example, the Chicken Parmesan used to be a full chicken breast and now...