Baskin-Robbins — Restaurant in Maryland

They only get 1 star because there is no option for 0 stars! Everytime I come to this location it's always something. They either refuse to serve my boyfreind and I(regardless of the fact that we were first in line) or they have an excuse as to why they can't put our order in. Tonight was the last straw, it clearly says that the place is open until 12am! We showed up at 9:30, and they refused to serve us! The excuse was that they were closed, but it says on the website that it closes at 12 am and if you look up other locations in the area there site say 10pm. Regardless of the fact, we were there at 9:30 pm way before closing time and they would not serve us stating that they were closed. Everyone in there should be fired for pure lack of...

It is so sad that Baskin Robbins went from a high quality ice cream franchise to a cheap ingredients ice cream franchise business. The ice cream is nowhere near as delicious as it was in the past. Adding insult to injury is this particular location where they don't take an order until you stand there waiting for five minutes. Then they don't know how to take an order. And then they are rude about it. Finally it turns out the ice cream we were served had obviously defrosted and was refrozen as evidenced by the large ice crystals throughout. They need to shut down the BR and stick with...

1st, it was 4 o'clock in the afternoon and the inside of the restaurant was closed. 2nd, the line for the drive-thru was around the building and into the streets because the building wasn't open. 3rd, I ordered a 2 scoop sundae with caramel, nuts, whipped cream and a cherry. They charged me $0.99 extra for one cherry and there wasn't any caramel on my Sunday. The line was too long to go back 2 rectify the problem. I asked the cashier, when I got to the window, to repeat my order and it...