Odyssey Computers — Local services in Glen Burnie

Zero stars is the rating I want to give. I purchased a refurbished laptop from Odyssey through Newegg for my son for Christmas. Less than a month later, we got the blue screen of death. I contacted Newegg and started the replacement process. I wish now I would have just returned the laptop. In order to process the return, I had to remove the back and battery to get the serial number and the insides were filthy. Note that the picture shows the inside of the second laptop. We received an apology that many of the laptops had this issue and they were sorry ours was affected. We got our replacement laptop on Feb 12 and two weeks later, got the blue screen of death again. So we contacted Newegg and was told we now had to contact the manufacturer (Odyssey) directly. We were told we are out of the warranty period so we can't return it or get a replacement. We were also told that the notes showed there was nothing wrong with the first laptop I returned. I guess the blue screen of death just repairs itself when shipped. So again, it appears Newegg was negligent when noting my return. So now I am out $333 and no laptop for my 12 year old son. Stay tuned as there will be a follow up Youtube video on the condition of the laptop with a summary of the communications and lack of communications from both Newegg and Odyssey. You may want to think twice before spending...

I purchased a laptop from them on ebay,,they sent me a cheaper model and slower modell,when I got it aftr weeks waiting,i complained to there staff,,,there staff then wrote and called me a DOUCHEBAG,,for complaining which is what anyone who sent them hundreds of dollars for a cheaper slower computer from them would do,,i was treated with no respect,,they continue to hold my money and im stuck with there cheap computer that is worthless to me,,im a video editor and wanted a fast computer that they advertised on there site,,they sent me a slow cheaper model,,i suppose they didn't think I would notice until there 14 day warranty ran out and I would be stuck with it,,,they continue to do nothing,,,i may have to file law suit to get my computer I ordered or money returned but that does me no good as that would take even more weeks of my time,,they have made me lose customers in my bsiness and this whole affair causes me suffering in that I lose money.these people called me dirty names and I don't appreciate this,,,,im sorry about this whole affair ut I don't think they will do the right thing by...

5 star positive review for Odyssey Computers customer service! I recently purchased a refurbished HP Zbook laptop from Odyssey through Newegg at a very reasonable price. The laptop arrived, worked flawlessly as advertised, but had some minor mechanical issues that would have been hard to spot except by the end user. I understood I was purchasing a slightly used laptop, but concerned about these issues enough to contact Odyssey customer service by phone. It is common these days to be put on hold and get a run around -to my surprise and delight, Anna picked up on the 2nt ring and after hearing my concern, assured me Odyssey strives to ship quality products, apologized immediately for any inconvenience, sent me a return order and immediately had a replacement laptop on the way. Odyssey customer service stayed in touch making sure my new device arrived and was satisfactory. I'm now using my new (refurbed) Zbook, it's fitting my needs perfectly -including writing this review. I now tell my friends if you need a quality, affordable device, don't hesitate to check out Odyssey...