Bruster's Real Ice Cream — Restaurant in Maryland

Update, the owner called me personally and immediately made the dairy free Grahm Cemtral Station. Back to five stars. Hands down Best ice cream ever made. I honestly love this Bruster's as a person who was a General Manager of the Annapolis Brustets, (before the owners were cancelled for racist comments on the company Facebook page) for over a year and made these delicious ice creams daily, I can honestly day this location does make its recipes to spec. Unlike, another location I will not name specifically who cuts ingredients by half for addins to save money, which is absolutely against franchise rules. Tonight I leave this Aquahart location super dissapointed and the experience is going to leave my son even more disappointed. My son did not eat dairy any longer and when i worked at Bruster's he did and so he fell in love with some of these delicious flavors Grahm Central Station being #1. I get in line and see They have an Almond Milk based Grahm Central Station, I immediately call my son who is in Alabama and flying home tomorrow to tell him that i will have a pint waiting for him. The young lady at the window takes my order and instead of immediately going to fill the pint waits for me to pay asking my phone number and then starts getting the containers and lids writing the flavors on BY THE TIME SHE WENT TO SCOOP MY SONS ICE CREAM IT WAS ALL GONE!!! I have never been so angry I had to ask God to give me strength and as I explain I had already promised my son. Which when i was a manager I would have said "Its okay You said your son arrives late tomorrow night, I will make another batcg in the morning and have a pint set side for you to come pick up." Was there any kind of empathy Absolutely not the oldest lady made a snide Sorry and shrugged her...

Places like this really annoy me. They have "real ice cream" in their name, they charge high prices leading people to think they use the best natural ingredients and they claim to make the ice cream from scratch every day. They might make it everyday, in a lab somewhere.

This is the ingredients for Brusters vanilla icecream. Ingredients: MILK, CREAM, SUGAR, CORN SYRUP, NONFAT MILK SOLIDS, SWEET WHEY, MONO & DIGLYCERIDES, GUAR GUM, LOCUST BEAN GUM, POLYSORBATE 80, CARRAGEENAN, VANILLA, VANILLIN, NATURAL AND ARTIFICIAL FLAVOR, CARAMEL COLOR.

For comparison:

This is the ingredients for Breyers vanilla ice cream. INGREDIENTS: MILK, CREAM, SUGAR, VEGETABLE GUM (TARA), NATURAL FLAVOR.

Now you tell me which one is "real ice cream".

If you still decide to go there have fun overpaying for chemical filled ice cream. The ingredients in their ice cream are worse than McDonald's, don't believe me than go check yourself.

"Fresh made every day" what a joke, do they have the chemist come in to mix the MONO & DIGLYCERIDES with the POLYSORBATE 80, I would hate for one of the icecream servers mix the wrong ammount and cause a...

Update 07/08/2025 Owner reached out to see exactly what had occurred. He was very kind, courteous, informative, and went above and beyond to rectify the situation. Very pleased. I have been a patron here since 2016 and will continue to do so as long I live here.

Update 07/05/2025 I ordered two scoops of ice cream. It came in a very small cup. I asked if it was, in fact, two scoops and I was assured it was. I brought it home and compared it to the website and it is definitely not 2 scoops. The girl working there didn't ask for my rewards number or give me my receipt. It was busy, I'll give them that, but even so I should still should have gotten what I paid for. Not really happy.

2023 - We love coming here. The ice cream is always delicious! Best ice cream...