Burger King — Restaurant in Maryland

Beyond disappointed in the experience I had at this location. So much so put me off my upset and I decided to go to another restaurant. Initially, I was going to drive-thru, however after waiting in line on the drive-thru behind three cars, when I got to the microphone I was informed that I had to come inside to order. To heighten my frustration, after coming inside the restaurant( when originally trying to drive-thru to limit exposure during the continuous covid pandemic) while I was ordering and side I heard another order being taken at the drive-thru speaker. What completed my visit and added the Cherry to the top of my already overflowing frustrations with this location was the fact that they initially could not take the coupon I was trying to redeem. However, when the manager came over to help the employee apply the coupon they would not allow it to be redeemed for the sandwiches I wanted that were clearly indicated on the coupon. The manager, or the person who appeared to be the manager stated that was not what the coupon was for and that it could only be redeemed one way. However oh, what I was trying to order was shown on the coupon although not indicated and I have redeemed the same coupon at another location the way I was trying to on a previous date. Although I went to this location out of enhanced convenience, needless to say I will not be returning.

On a general note, the employees were mostly unfriendly. I would assume that due to the covid restrictions lightning oh, this was the reason why no one was wearing a mask. However, due to the fact that I saw multiple employees on their phone while preparing orders and leaning on the counter where food is prepared oh, this was lead me to believe that some of these employees not wearing a mask may not be vaccinated as they don't seem to hold general hygiene standards are the priority. All of these things and the annoyance with the coupon led me to my decision to leave the restaurant before placing a simple order on my...

At 5:15pm: My order was complete on screen...However, incomplete when I got to the 2nd window after already paying. The team member did apologize for accidentally deleting part of my order. I had to pay again for the kids meal that was deleted. Then I was given two different small drink sizes that was apart of the kids meals. The guy tried to say one probably wasn't deep enough in cup holder. I then took them out and you clearly see a difference. So fine, whatever my 3 year old can get the miniature size cup, though I paid for a kids size. I was then asked to pull up to wait for my food. Food came around 5:35pm. We checked our order and a sandwich was missing. I had to then go inside to get the sandwich. The older woman was nasty and rude! Stating "I know I put a Whopper in there" multiple times. I informed her that she put 3 fries, my chicken sandwich, a whopper and a whopper Jr. & that the other Whopper was not there. The first gentleman was apologic and owned his mistake. The older woman was not kind and rude straight away. I didn't get back to my car until 5:42p. I don't know if they were short staffed or lack of customer service or training. There was only one person in back working first window, another working second window, the older grumpy-mean woman preparing bags, a gentlemen in back making sandwiches, another gentleman cleaning and a young lady who brought out our food. This Burger King has always been the worst in customer service and never getting orders correct. You always have to double check your order. However to be rude and nasty is a whole other level. Like you only have one job, read the screen and double check. If it was done correct the first time, then she wouldn't have been...

This Burger King used to be good, but now it is a disaster. When I went there today at only a moderately busy time, it took a long wait at the microphone before someone even took my order. When I got to the window and paid, I specifically asked the employee whether she was sure all the items, including the two double cheeseburgers I ordered for me, were in there since the bag seemed too small for them plus the other items I ordered. The employee (no. 531771) said she was, so I completed the payment and left. When I got home and distributed the food to my wife and her mother, there was no sign of the double cheeseburgers. I then tried to call the restaurant twice (the second time was five minutes later), nobody picked up. After about 10 rings each time, it went to a recording saying nobody could answer now and to call back later. There wasn't even a way to leave a message. Finally on my third call 15 minutes later somebody picked up and initially told me to drive back to the restaurant to get my burgers! When I told him it way too late for that, he said he would process a credit for the missing items. I just checked my credit-card account, and no credit has been issued yet. I know the pandemic has taken a toll on fast-food staffing, and I'm sympathetic to those working there, but this is no way to run a drive-in. Based on the other reviews I have seen from here lately, I'm not the only one who feels this way. Carrol's management should "clean...