Chipotle Mexican Grill — Restaurant in Maryland

On the afternoon of August 13th, I stopped a the Chipotle location, in the Aspen Hill MD shopping center.. I was in line waiting to place my order for my food & it was taking an extremely long time... I was told that I needed to wait as long as it took, because they needed to fill online orders first..... I asked one of the staff members about wether this was protocol, to keep patrons that ere in line in the store waiting, while onle orders were fulfilled first... The Employee was very disrespectful and rude in her response, and turned her back on me, when she was asked the question.... I asked her a second and third time, and she then got even more disrespectful with me... there happened to be another Customer in line behind me, who said to me " That woman is rude with other Customers, whenever they interact with her..." When this woman was asked her name, she refused to give her name...at this point, I asked to speak to a Manager... the woman was so BELIGERENT, she refused to comply with getting a Manager to come to speak to me, therefore I had no choice but to ask another Chipotle employee, to ask for a Manager. The Manager comes out to the front of the restaurant, identifies herself a SANDRA REYES. Mrs. Reyes was attempting to make several attempts to listen to what my concerns were, but the woman employee, continued on her rant & being completely unprofessional at this point, even defying her own Stor Manager.. She kept interrupting the stor Manager Mrs. Reyes, not even showing her any respect.. The Manager finally gets the opportunity to listen to what concerns were, and instead of trying to actual deal with the BELIGERENT Employee, and the issue at hand... she instead tries to passify me, by offering me a FREE BOTTLED drink instead.. When the Mangaer was asked about why the Woman Employee didn't provide her name, he stated... "She doesnt have to give you anything".. The Manager at this point, decides to walk away from me, and proceed to the back of the store, to nevr return. This by far, was the last time I will ever patronize another CHIPOTLE restaurant.. This experience was disgusting and one I will never tolerate again... NO ONE should ever have to deal with being trweated like I was in a CHIPOTLE restaurant, or at any establishment, by an Employee. This woman employee, should never have the abiltity to be on the front line, of having to serve Customer's, and not have enough Training Skills, to professionally interact, with Customers.. Avoid this CHIPOTLE restaurant, at...

My recent experience here was dismal. I ordered a burrito bowl, and I should've known better than to ask for guacamole that was as gray as mop water. It tasted like a chemical solvent. I didn't finish it, and told one of the employees about the problem. She did offer a replacement, but I already felt both queasy and full, and declined her offer. More to the point, my one star rating results from the Chipotle Corporation's lack of concern. After my experiences trying to submit some feedback to them, I really would like to give them no stars, but a black hole, instead. To explain: The feedback form on their webpage has a script error that prevents sending the form. I am sure this is intentional. Their "automated assistant" cleverly pretends to be sympathetic to customer input, and when you type in "bad food," it apologizes, and says that a human will contact you shortly via email. That never happens. The store phone number rings, and no one will answer it... ever. Calling the corporate office in California results in hearing a collection of automated messages that tells you that "you will be connected, in turn." Nonsense. If you would like to hear inane automation babble until the telephone company disconnects you, then feel free to call their corporate office. How do you get Chipotle's attention? File a complaint with the Better Business Bureau in their corporation's home state, California. Or, press the option for "catering services" when you call their corporate offices, and be nice to the lady who answers. It was she who was kind enough to connect me to someone in their management, and to Chipotles' minor credit, that person was attentive and very polite. But the takeaway here is that a corporation as large as Chipotle should try harder in making access for dissatisfied customers a reliable option. They make a pretense of caring, then deviously lead anyone trying to provide feedback on a wild goose chase. I wouldn't recommend this Aspen Hill Chipotle to anyone. No one with an ounce of sense would sell guacamole that is gray in color. Maybe if the ambient light was better and my glasses weren't fogged, I would have noticed how gray...

I have no issue with their food, it is of good quality and filling and I usually always get the same thing every time. However, over the past two years, the customer service has gone WAY down hill.

First of all, and this is not a slur by any means, but the bulk of the work force is Hispanic and does not speak English very well. More and more often there are communication problems trying to get my order in, even over very simple matters, mostly because the person behind the counter has difficulty understanding English.

Also, more and more, several of the staff have seemed to cater to other Hispanics who come in the restaurant and converse entirely with them in Spanish - probably because there is not language barrier. I have no issue with this, but more and more there is a habit of the staff to ignore other customers in favor of other Hispanic patrons - and that's wrong. On that note also, a lot of the people in question are very pushy, especially the children, and I have been shoved numerous times and even cut in line by large Hispanic families with no comment by the staff even when this occurs right in front of them.

Last but certainly not least, in the past six months there has been a VERY noticeable change in some of the attitudes of the staff behind the counter, especially the female cashiers. Very unprofessional, rude, and disrespectful to customers. I think its because they simply don't care and know they will...