Cold Stone Creamery — Restaurant in Maryland

I have been recovering for surgery and unable to drive to go out for ice cream. I was so excited to finally go and have always enjoyed but had not been to In years. The girl who served me was a petite Latina. I asked how many scoops fit in a large sprinkle cone. She said it was based on size and could or would not tell me how many scoops fit per size. I asked if I could choose 2 different Sunday combos to put in my cone and was told I could not. When I requested the rainbow cone I saw when I walked in and had been waiting so long for, they said they just sold the last one. I settled for the chocolate dipped. The woman handed me my ice cream in the chocolate dipped cone inside of a cone shaped paper holder. I pulled the cone out do the paper holder and asked her why she gave me a damaged cone, She told me they were all like that.

I am sorry but that is such bull. My mother owned an ice cream store and they had other chocolate dipped cones. I was clearly irritated and the woman did nothing. She could have offered to put it in a waffle cup. I had to race to eat the ice cream before the paper cup gave out. I will think twice before buying from this cold stone...

Hailey (or Halsey?) one of the workers at this Cold stone was so sweet in that she really helped me out today!! It was my birthday so I ordered an ice cream cake online, but when I got to the store something had happened and the store didn't receive my order. They tried calling their boss, but there was no answer, and there was no way for them to be sure the money was transferred. But, she told me that I could take one of the cakes from the pre-made freezer that matched what I ordered and then took pictures of the receipt I had on my phone. She said that if things didn't work out that she would take the fall for it. She was so amazing and kind that I would be really upset if she was punished for this! I hope all goes well and people know that the employees have great...

VERY, VERY POOR CUSTOMER SERVICE. I ordered a quart- I only noticed when i opened container at home it was wrong (no pecans in my butter pecan). Returned to fix it. Manager/Owner said I should have said something at the time. He said, "Do you want a cupful of pecans?" I replied no, just give me what I ordered. He made it, then wanted to charge me full price even though it was their error. What?!? Son of owner made nasty comment when he thought I was out of hearing. Wow. Haven't seen cust. service like this in years. Not only did they lose a customer, they had to throw out the ice cream they just made- so what was the point of not standing by...