Crabcake Factory West — Restaurant in Maryland

Food/drink was good, but the service was not. Would have been nice to have refills, but that’s never happened. I understand it was busy for a little while there, but don’t take your frustrations out on your customers. The complaining you’re short staffed and throwing your hands in the air, amd rolling eyes huffing and puffing completely rude and disrespectful. Tops it off denying to take more than 1cc after you specifically said you could initially when asked….If you don’t like crowds, and can’t handle busy, you’re in the wrong business! I guess the 18% they automatically charge you for a group, you may have not felt the need for good customer service. I will try the one in ocean city in the future, I will not be returning nor do I recommend anyone with more than 4 people going to the west oc location. We had a party of (11) for a birthday celebration. Hopefully better help will be hired in the near future. In response to the owners reply** first of all unless you know the entire situation please don’t try to talk down on me and make assumptions. I was aware you can’t do the reservations, no biggie the lady I spoke to said she was going to write down info to at least do a heads up, no issue. Another thing I nor anyone else in my party had an attitude with your staff, we got the no splitting checks. Our server specifically said I can take multiple cc, so my friend went back to let her know what was what on check for payment charged, that’s apparently when your server was rude! No I didn’t have the time nor the patience to entertain rude, because as I can see it wouldn’t have gotten very far or any better result based off your reply here. Take accountability and do better, it’s part of business, the good, bad and in between take it as a lesson and improve, simple as that. Have...

This was my first time trying this place, after seeing a Facebook ad. The waitress was excellent, very friendly and helpful and kept the drinks refilled. I have zero complaints about the service. The restaurant is clean and the atmosphere is ok. The music is very loud and a little bit much for early evening, but it wasn’t an issue. The food is where we ran into issues. My mom got the AYCE crab legs, and my brother and I got the brisket. Our side dishes were good, the coleslaw was delicious, but the brisket was very, very dry. It was tender but had no flavor, like it was cooked, cooled and then microwaved for the order. The crab legs were almost spongy, and didn’t crack like ones we had at other places. Usually the meat comes out in full pieces, but this was small shreds, and not very much of it. The shells were almost hollow, like the meat had shrunken inside, I’m not sure why. I don’t think the crab legs were very fresh, as they weren’t the bright color they usually are. The shrimp and corn were ok, hushpuppies were excellent. Everyone in our party had a rough night as far as stomach upset. Needless to say, we won’t be returning here. The prices are also pretty hefty for...

My husband works in OC and I traveled done from Hagerstown to spend a week. We stopped in just for a cold beer. I assume this gentleman was the manager by his actions. He was in and out from behind the bar walked by us a couple times and never asked if we needed anything. Finally the bartender came by took our drink order for Miller lite. I noticed her getting a draft so I stopped her and asked if bottles were available. She said yes she should have asked. The beer was cold and the bartender continued her duties. The "manager" was busy lifting a young patron up so she could get a doll from the ceiling. Then he proceeded behind the bar a waitress was also coming behind the bar when she jutted her breasts out and he copped a feel in front of all to watch. Then appearing to be intoxicated (as we had seen him fix himself a drink) He then made a huge tumbler of shots and gave one to everyone at the bar and also to the bartender and himself as well. I have been to many resorts areas and have never been so offended while out just trying to relax and enjoy off time from work. This was almost like a real life bar rescue scene. Professionalism is very much needed at...