Dunkin' — Restaurant in Maryland

The location I went to was TERRIBLE with their cake ordering, if there was a negative star I'd choose that one. Cake on thet left is what I ordered, cake on the right is from their gallery. It was a joke of a cake, besides the fact it took them forever to get the cake, they also were speaking around me in a different language. The manager was dismissive and said he couldn't tell the difference, from the crooked lettering, to the no year of graduation in the corner to the sloppy decoration and the bleeding dots of decorations!! Really!??, got on his cellphone, wouldn't address my refund because he didn't know how, so he was asking for instructions. Finally was about to give me my refund and he was refunding me $6 short. It was a mess.I ended up with no cake for the graduation party. Ridiculous. They're drinks we're made quite well though, but don't order a cake from these people. Dunkin Donuts/Baskin Robbins 6900 Dogwood Road...

Only giving the food aspect 2 stars instead of 1 because my first visit they made my coffee PERFECT. Went back today (the very next day) and it must be a whole different crew from yesterday. Drive thru was backed up out to Lord Baltimore. I went inside to pick up my mobile order and was ignored by a gentleman and 2 other woman, had to literally yell EXCUSE ME to get someone’s attention. Then she proceeds to tell me “you placed a drive thru order” well yeah I figured I’d come in instead of waiting 10 minutes in a drive thru line. She gives me my drink and it was completely wrong. Ordered the Signature Pumpkin Spiced Iced Latte and there’s literally no pumpkin in it. Tasted like vanilla milk. Customer service is awful, the coffee was awful. Do...

The worst Dunkin outlet I have ever visited! The servers are rude, some of my orders were missing and I had to wait over 20 minutes to sort it out with no remorse for the wasted time spent due to their incompetence. The ladies running the place act as if they are forced to be there. I’m never going there anymore! Update: I like to revisit places with terrible reviews and see if anything has changed but this place has gotten worse. I spent 10 minutes in the drive through to pick up my online order only to be told that the egg bites I ordered is not available. Why would you put an item online that you know you don’t have just to waste...