Dunkin' — Restaurant in Maryland

At 1:40 pm, today, April 14, 2025, was my first visit to this location in a long time. I ordered via the app, order #811, a Caramel Craze Iced Signature Latte, and picked it up through the drive through. However, it didn’t taste right. It wasn’t sweet and it didn’t have any cinnamon sugar or caramel drizzle.

At 1:45 pm, I went back into the store and spoke to a clerk named Jaida. Jaida greeted me with a smile and asked how she could help because she remembered me from the drive thru. I explained to her how the drink was not correct and I asked for it to be remade. Behind the counter, two of her coworkers (a young girl and guy, both were possibly Hispanic) came to her side and listened. Jaida apologized and asked what I expected it to taste like, which I didn’t mind. I told her that the drink isn’t sweet, seemed to not have sugar because normally the drink has excess it the bottom when I order it, and it doesn’t taste like caramel like. Jaida told me other stores could have used granulated sugar instead of the liquid sugar they used which may be why I didn’t see any at the bottom of the drink. Also, if the drink didn’t have whipped cream, which mine did not, they would omit the toppings of cinnamon sugar and caramel drizzle. I explained that other locations don’t do that and I’d like my drink to be remade with everything the drink normal comes with, plus 3 extra sugars, and no whipped cream per my order’s instructions. Jaida told me that she was sure that the person made it according to the instructions; however, she would personally remake it with my preferences and apologized for the inconvenience. In the background, the two coworkers whispered and laughed with each other while Jaida and I spoke, and walked away when Jaida agreed to remake my order. The younger girl coworker went into the back and the guy coworker looked at me again from the pickup station and laughed. I thanked Jaida for her professionalism and she left to remake my drink.

A few moments later, Jaida came back and gave me my drink at the pick-up station. One of the coworkers, the young girl, was now at the counter. She watched me as a I approached the counter, she gave me a nasty smirk and walked away. I think she is the employee who incorrectly made my drink the first time. Another employee (female) came behind the counter, welcomed me to the store, and asked me if I needed anything. I told her that I’d like to speak to Jaida. Jaida came back, I thanked her for remaking the drink because it was perfect and thanked her for professionalism again.

No one is perfect and accidents can happen with orders. Regardless, there is no excuse for the unprofessionalism of the younger guy and girl to actually talk about me, laugh at me to my face, and ignore me. Management, you are very fortunate to have an employee like Jaida working for you because her work ethic helped to balance the unprofessionalism of your...

WOW, you would think if the store is open 24hrs they could items the menu. As I entered there was not a sign warning me of a reduced menu. Every Dunkin I have been to in the past will make hot food whenever. Not this one!! Asked for egg sandwich. NO.. it just clean. ???? Ok I will take a eclair. NO. ??? Well then, I will have a donut with a cream inside, I do not have any preferences. NO. ??? I am not judging based on nationality, but they are hard to understand and are very ignorant when you ask for an item on the menu and they are too lazy to make it. Oh yeah... The donut delivery truck was unloading the days donuts. It's 230am and I am willing to wait a few minutes for a cream filled donut. NO.... ??? Sure glad they sold me coffee! Really not sure why they are even open. This is not the first time.this has happen to me at this location. I wrote this today because I felt belittled after getting turned down several requests for items on the menu. The worst is the tone I was spoken to....

Every single time I come to this dunkin there is an issue, I always use the app to order. Iced coffees are usually safe but the food, I always get the same story. They’re out of the food I order, they do not tell me they’re out, and try to send me away without it even having paid for it! This had happened over several times, ALWAYS CHECK THE BAG BEFORE YOU LEAVE. Workers are too bothered to let you know, and when you call them out they’re rude about it. They even forgot about me for 15 minutes “while they made my food” after telling me to pull up to the 3rd window, had to honk my horn until someone came up to me, then waited another almost 10 minutes. Don’t bother trying to ask for a refund either because they’ll tell you you can’t because there is no manager, no one in charge. No manager or supervisor on duty. We even left the manager voicemails over an issue from a month or 2 ago, never got a response. This dunkin is the Wild West and not...