Dunkin' — Restaurant in Maryland

I have been coming to this Dunkin’ Donuts for 4 years and getting my medium ice coffee with cream sugar caramel and mocha. The girls and a couple of of the guys always get it right great me all the time. They get it wrong once in a while. It happens we are all human. The regulars were not in today and I was wicked upset with the service.I’ve been getting the same coffee since I was 12 years old so when I tell you it’s wrong a smart ass mouth is not the response. There was clearly no caramel in the drink I asked them to put some in it and they took it pretended to put caramel in it like we couldn’t see or hear them as they say yeah there is it’s right there. Wasn’t necessary. To the team that comes in every day my regulars you all know who you are. You guys work your butt if and you never treat me like that. Thank you to you guys. To the two today who thought smart ass was the answer. The customer is not always right. But if the customer is being polite about it there’s no reason to be a smart ass. I could understand the smart ass comment if I of my wife was being rude but...

Worst experience so far at this location. It is clear nobody knows what they’re doing. ESPECIALLY MANAGEMENT! When I arrived I went to the drive through and waited at the speaker for about 10 minutes, said hello a few times, and couldn’t get anyone’s attention. I proceeded to the window because there was nobody in front of me in line and still could not get the attention from any of the three employees. I went inside and waited to be helped for an additional 5-10 minutes and then decided to order on the self order kiosk. I asked to talk to a manager so I could let her know about my experience and she clearly did not care at all.

Worst of all, after arriving to the Dunkin at 12:15PM, I did not leave until 12:53Pm with a coffee that wasn’t correct to my order. I didn’t want to waste the extra time getting it fixed. Oh and it’s way too sweet to drink. I can only...

I have had couple of good experiences here, but things have gone downhill. I usually walk in and there are people ready to help. I walk in today, and loud people in the bag are on about some jibber jabber. I go to the bathroom door. You need a code. I go back to the counter. Everyone is hiding in back around the corner. I can't get help. I stand there for a minute. A couple of guys come out to process an app order and the drive through. They look at me. No acknowledgement, and the loud lady is still in back, hiding behind the corner, telling stories. I leave.

The kiosks are fine for small orders, but if I want to get a box of donuts they still have to come upfront. At the very least, don't hide from...