El Agave — Restaurant in Maryland

I ordered the El Molcajete. This dish sounded delicious and comes with your choice of tortillas. I asked for the corn tortillas because I was really craving some good tacos. My husband picked up the food....close to $50 purchase. When he arrived home with the dish I discovered that there were no tortillas. I was very frustrated because we live 20 minutes from the restaurant and returning was not an option. I called to let them know that the tortillas- which actually makes the dish - were not packed. I asked for some kind of refund foe the huge inconvenience. The gentleman who answered the phone said that he could not give me any kind of refund because the tortillas were only .50. I told him I didn’t care considering it was the tortillas that completes the dish. I asked for the manager and he claimed the manager was not there. My husband and I frequent this establishment and the food is definitely good. However, when people regularly patronize your establishment you have to be careful how you treat people. We spent close to $50 and it is really sad that they couldn’t even offer some type of refund for the inconvenience. I made it very clear that I would be writing a review about my experience and he acted as if he did not care. It may not seem to be a big deal to you but the moment you treat 50-100 people in such a flippant manner your business will definitely eventually suffer. I was not asking for the moon and stars. I would have been happy with even a .50 return. It was the principle- that what was most needed to complete the dish was not present for me to fully enjoy the dish...

Pretty decent atmosphere. Food came out in 5 minutes. Not impressed with my order tho. Got al Pastore tacos. Menu says al pastor is marinated in pineapple juice, sounded pretty good. However when it came out, it was flavorless, fried bits, didnt taste any pineapple or any seasoning at all. The green salsa had no flavor or spice. Just a really bland taco. I also ordered the fried ice cream. It's covered in corn flakes and fried. Not what I'm used to but I didn't mind the corn flakes. However, It had no cinnamon and sugar on it like other places and barely any whipped cream or chocolate sauce. Again, just flavorless. Also got a shirley temple to drink and it was way too much grenadine. Just all syrup. Had to get a coke instead. The chips and salsa was pretty good. I really enjoyed the rice and beans. I think this place has good potential when it comes to atmosphere, quickness you recieve your food and decent service but the food, atleast what I got, was flavorless and...

Went here to eat dinner over the labor day holiday weekend. The waitress at the start of our time here was great. We got chips and salsa, etc. We ordered a quesabirria quesadilla to share and it was the saddest, flattest most ridiculous looking "quesadilla" I'd ever seen. It had literally no filling. I was shocked to learn they charged me $11.50 for it. Then the food itself was good. Portions are SMALL. The prices are terrible for the amount of food you get. I got 3 tacos that were very, very tiny. The corn tortillas were great and tasted home made. But the prices for the food portions were astronomical. Dinner came out to $87 with tip for 2 adults and a kid. Our waitress disappeared about 10 minutes before we left and two teenage boys took over. They were unfriendly, rude and had zero customer service skills. I wanted to tip THEM zero but I was afraid that the original waitress would suffer from that decision. Never going back. Not a value for the amount of...