Fratellos Pizzeria Inc — Restaurant in Maryland

I use to order from here every week on days I don’t cook because most of their food is pretty decent but after today this is my last time. I called to order the 2 8” sub special with 4 wings. I always order chicken cheesesteaks because I do not eat red meat. Which was told to the incompetent child that took my order. She also read my entire order back to me after & said it right NEVER mentioning she was charging me for a 3rd sub. After she told me the total which was $37 I thought it was a little expensive but I never questioned it because I figured it was right. Which was a mistake on my behalf. Nevertheless I received the food and the entire order was incorrect & I was overcharged because I only wanted 2 subs not 3. Now granted if the subs was right I would not have complained but because they were incorrect and I was overcharged I was upset. I called back to get my money back because I did not make the mistake it was the child’s fault she gave me a very hard time and denied me a refund for her mistake with getting my food wrong & overcharging me! So be aware & stay away...

I am very disappointed in Fratellos. I have been a regular customer for the past few years. I recently ordered delivery online and paid with a Visa. I did not include a tip because I was going to give a cash tip which I did. My food was $33 excluding fees and I gave a $10 cash tip (it was Saturday night and raining so I thought I would show my appreciation for delivery). When I checked my bank statement, I noticed the Fratello's charge was $5 more than the Visa receipt that was emailed to me. I assume they thought I didn't tip but even if I didn't, what gives them the right to add a tip without my consent? They already charge a delivery fee and credit card fee. My $33 worth of food ended up costing me $51.95! I thought they were an honest business but I was obviously wrong. I will never go there again. I do not like to reward dishonest businesses. Most people don't check their bank statements so they probably do this all the time and they think they can get away with it. Hopefully, reviews like this...

I’ve only ordered a couple times from Fratellos but I’m sold now. The pizza is absolutely delicious. Piled with toppings, and great recipe. What really makes this place great is the customer service. I placed an order tonight for the Full House pizza. I failed to look at what that actually comes with just assuming it was your standard supreme pizza. I got a call soon after placing my order to confirm the toppings and they immediately listed the toppings that are most commonly removed from the full house. Like anchovies, pineapple and hot stuff. Seriously don’t think many other places would take the effort to ensure the order was exactly as you wanted. They went above and beyond and seriously saved me since the pizza was for a family dinner for my mother-in-law’s birthday. Needless to say the dinner would not have gone quite as well if my original order had been delivered as it was. Thanks for the save and the amazing pizza. You have a...