Jimmy John's — Restaurant in Maryland

This location has continued to disappoint me on multiple occasions over the last couple months. I continued to return in hopes to get the sandwich I have ordered and enjoyed many times before. With only adding one simple ingredient (cheese) to their base tuna sandwich recipe. Without fail the last couple of times I have paid to add cheese and have not received it. This has led to multiple interactions leading to a lack luster remake of my sandwich and a frustrating outcome each time as no one wants to have to constantly correct or return their food. While I told myself after so many times that i wouldn’t be returning, I still wanted to give it a chance.Tonight was the last time I will be returning. Went in to get the tuna sandwich add cheese and they made it with ONLY cheese. Referring to the receipt it says ADD. No big deal. At least there is cheese at all. My partner asked for a remake and was met by the cashier trying to ring him up for a REMAKE of a sandwich that’s been paid for. After having to explain MULTIPLE times that we did not want an additional sandwich but the one we ordered made correctly. The manager Jeremy at this point had acknowledged my partner and said that he would remake it. Not to mention we had paid for 2 large fountain drinks and there was only powerade available which the cashier DID NOT mention prior to having us pay for the drinks. Again, no big deal. Sucked it up and got powerade. So after a painful long interaction of trying to explain what i wanted on the sandwich (the base ingredients add cheese) we received the sandwich and went on our way. Got home and the tuna sandwich had bacon. I DO NOT eat meat. Drove 15 minutes back to the store to get a refund. Was met with a subtle apology by the manager Jeremy. Look, if you want to eat here that’s fine but seriously consider how much patience you have, to have to get a...

Don't get me wrong...I LOVE Jimmy John's. I love this Jimmy John's. They are (almost) always on point, and fast, like they advertise. I'm knocking a star off because when I received an unwich with visibly brown lettuce (on the exterior) and called to tell the manager, I got nothing but attitude. She (Kathy?) said that she was working the line and didn't see any lettuce issues. When I offered to text her pictures she said that browning happens when air "hits" lettuce. I responded that lettuce was something that I bought weekly...she cut me off before I could finish and rudely stated, "ma'am I'll replace it I'm just telling you what happens". Wow. the replacement was stellar and the driver apologized This experience has not stopped me from ordering again. I'm obsessed with their Turkey and avocado...

The cashiers almost never seemed trained, like do not know how to enter something that’s on their menu, trained. I went in and the kid actually thought he should charge me for a remake before someone stepped in. Then that person who stepped in thought they were sicing me I guess because they put bacon on my tuna sandwich. My tuna sandwich for my girlfriend that does not eat meat. (He couldn’t have known that but why tf would you put bacon on a tuna sub). The sandwich is wrong 90% of the time and sometimes still wrong after remakes. You never see the same crew so I don’t know if the turnover rate there is just crazy or what. The food is good when it’s made right (after 1-2 attempts). I would not recommend this location at all, especially if it’s...