Kokee Tea — Restaurant in Maryland

My experience today was horrible I’m the kind of person that never complains but what happen today was so disrespectful, I orders two drinks, the lady that was taking my order was checking a tablet I’m guessing is a door dash tablet, at the same time I was ordering, she got both of my drinks wrong, when I told her if its extra I dont mind paying the difference then she raised her voice saying the drinks she was giving me were the ones I ordered I said no, she did fixed them but as she was doing it she was growling super loud and throwing stuff around and talking to the other girl she was working with my little brother felt so bad and scared because she was making those sounds, like if he did something wrong, I always come to this place never had a problem till today I wasn’t asking for free drinks, I just think this was very rude and unprofessional, maybe this girl was having a bad day but that was not the way to act specially...

Save your money and NEVER go here. HORRIBLE customer service!!! My daughter drinks Boba Tea on a regular and gets the same flavor each time. However, this time it was made incorrectly so she politely asked the associate to remake the drink. They argued with us back and forth several times and refused to remake the drink. In addition, they also declined to refund our money!!! This drink was $7.96 which didn’t break my pocket nor would have broken their bank to remake the drink for a customer who regularly spends money at this location. I asked the associate her name and she clearly gave me a fake name (Michelle) so I’m taking the time to share this review to not spend your money at this particular establishment if you care about customer service. I’m also including a photo of what POOR CUSTOMER SERVICE...

the boba is on the sweeter side but still not bad I enjoyed it and they make the drinks pretty quick and have a great selection of drinks I just wish the staff was more friendly and welcoming I mean its a boba shop so I dont expect amazing attitude but the person who took our order just had such a bad attitude and it seemed like she just didnt want to be there and when people would accidently say a topping that they didnt know was unavailable because they didnt read the little sign at the register it seemed like she would get mad and like almost kind of hit or bang the sign like we are humans and we all make mistakes theres no reason for that but aside from that it was good I just hope...