Royal Jewelers — Local services in Annapolis

If I could give zero stars I would. I went to this store in Annapolis to get my ring that my husband just bought me from another Jewelry store in New York resized an engraved. Royal Jewelers sales associate “Hasan” informed me that it would take 5 days to do. I was told my ring would not leave the store and that everything would be done in house at the store which is why I chose them to service my ring. I was charged $158 which I was glad to pay because 5 days was pretty impressive considering most jewelry stores told me 2-3 weeks. When I came to pick up my ring, it was not there. Hasan stated their jeweler needed to take it home to buff out the engraving because their machine wasn’t working. He told me the Jeweler would be there later in the day to drop it off to the store. That never happened. Not only did my ring leave the store without my permission but I was told the next day that the Jeweler was going to leave it at another Royal Jewelers store at another mall, in Columbia, MD because it was closer to where the jeweler lived. I was asked if I’d be willing to pick it up there or wait until later that evening when it was picked up and brought to Annapolis store location. When I asked why it was going to Columbia and my lack of comfortability with this whole situation he became confrontational, cutting me off while speaking and lacked concern for my ring. Calling it “just a ring” and “it’s only a day late”. I agreed to pick up at Annapolis and when I picked it up my ring it wasn’t engraved with my husband and my initials as requested only the date. When I asked why not he told me there wasn’t enough space. His lack of communication was a major issue. Not only did they not deliver on their promise but failed to communicate to me and seek my acceptance of...

I was looking for a nice men's sterling silver chain for everyday wear. I walked into the Royal Jewelers at the Annapolis Mall and I met salesperson Kate. She showed me a few chains that she had in stock, and I saw one that I liked. After trying it on, I was not sure that it would be long enough because I didn't have on the right shirt. I was going to wait and come back another day to try on the chain, when I had the right shirt on, to make sure that it would be the perfect fit. When Kate told me that I could try the chain out for a week and if I didn't like the length of the chain that I could return it for a longer one or get my money back. After a few days, I did return to the store to exchange the chain for the next size up. Kate at that time told me that the next size up would be almost double the price of the first chain. I then told her that price was too much for me and I just wanted to return the chain and get my money back. Kate then told me that I could not return the chain, but only get a store credit, which she never mention when I first purchased it. Now I am stuck with a chain that is too short. I am very unhappy with my purchase, and my first experience here at Royal Jewelers. I feel like I was taking advantage of, and I will never do business with Royal Jewelers again because they are dishonest to...

My girlfriend bought me a ring for Christmas They told her to bring the ring back to get it seized as it was surprised and she didn't notice eyes on my finger We take it back a few days later after Christmas the ring was at 12 that had to be resized to a 15 and a 1/2 they told me I would hear from them within 4 days 9 days later we go back over they never called the guy had resized the ring to attend They told me they would take care of it they would find me a same ring 2 weeks later they tell me they can't resize it to a 15 cosible compromise the rain So they sent me a picture of another ring which we've seen which was a $100 cheaper I said I didn't want to ring as I didn't like it so I asked for a refund they said we cannot refund you your money So their...