McDonald's — Restaurant in Maryland

​ 9:23pm I pulled into the drive-thru (no other car before mine) and placed my simple order of a 10 piece chicken nugget and a large fries (nothing too complicated that automation can’t soon handle). 9:24pm Pulling up to the second window to pay, the window-girl on the headset who took my order quickly takes my card – she doesn’t greet me or speak to me because she’s too busy talking on the headset to her coworkers, because she’s laughing and continuing to go back and forth for the next several minutes; I’ve never seen a voice-box order taken that would have (1) been that long or (2) that funny). She hands the card back to me and closes the window. (I don’t care – kids will be kids, I just want to get in and get out) 9:25pm The window-girl’s manager comes into sight and talks with her briefly, as the window-girl continues talking on the headset back and forth and laughing. Both leave from sight of the window. 9:32pm I have not seen a single person for 8 minutes since I paid and there is no indication that anyone is alive. Did a gas leak occur in the back where they hurried to investigate and have since passed out? Did the Rapture come and take these sluggish, unfriendly McDonald’s workers to the Kingdom Come? Becoming a little frustrated and curious because I recognize neither possibility is that likely, I pull ahead into a parking space, get out, and decide to see what must be so funny inside that is making my “fast food” take forever. (Note: I am a reasonable person – if I would have been informed that they’re having to make the fries up now, and it takes a little longer, I understand: it’s 9:25pm and not the middle of lunch). Upon entering I see a bag just placed on the drive-thru counter window (which is soon handed to me). I begin asking the kid who’s at the counter what took so long, and he explained the latter (they had to make the food up) – “Okay – So why doesn’t somebody communicate this to me, instead of making jokes on the headset and hiding in the back?!”. The lovely window-girl overhears my question and keeps smirking over at me. She is looking at me every other second and smiling, almost like some middle-schooler who can’t keep from looking her crush, but hesitates to hold eye contact. I understand the context is far from that – even though my looks may conjure such looks from others with more character than this indignant degenerate, I feel uneasy with her menacing smirks at my disgust. As she continues to smirk with that less-than-becoming smile of hers over my frustration of her poor customer service, I ask the man at the counter to speak to the manager – because apparently what I am saying appears to be a joke to the staff there. The manager comes to the counter and I explain what and what is not my complaint – not that it takes 8+ minutes to get my food, but that (1) there is absolutely no communication that “you’re food is going to take a few minutes longer” and that (2) it is not only acceptable, but apparently a condoned behavior to talk on the headsets among coworkers, cracking jokes, and then to laugh at a customer when they are expressing the poor experience they received (with the customer even pointing to the window-girl as she is laughing in-front of the manager and myself at this point, and the manager observing it and just standing there). It’s a feeling akin to having been just robbed in-front of an officer and the officer appears indifferent to the injustice committed in his presence. “I will talk to her”, is all that the manager replies with. Calmly I ask, “Is that it?” “Yes.” No apology? No saving company-face? No explanation? No refund? Even validation that she understand how I feel. NOTHING. It is likely that she, the manager, was also guilty with whatever shenanigans that window-girl partook in in the back for the last 8 minutes of absence, and to condemn the window-girl in-front of me would also indict herself to the window-girl, putting the manager in between a rock and a hard place to...

Rude management! I went through the drive thru today and spent around $40. I immediately parked to make sure all the food I ordered was in the bag. The bag was missing a large fry. So I walked inside to get it.

No one acknowledged me when I stood at the counter for a few minutes. I said “excuse me” to a worker and told her I was missing a large fry. Then she goes to who I assume was a manager and told her. Then the manager said that she saw someone put the large fry in the bag. The girl then asked her what she should do and the manager said “give it to her, I guess but I saw somebody put the large fry in the bag”.

I then asked the girl if the other woman thinks I’m trying to steal a large fry and she nodded her head yes. So I loudly said “ I just paid almost $40 for food and you guys DID NOT put the large fry in the bag and you’re accusing me of stealing!”

I’m a 37-year-old business owner. I have 2 degrees and a trade school certificate. The last thing I’m trying to do is steal french fries from a McDonald’s.

This place is a joke and their management is wack. Avoid unless you want to be accused of stealing by a worthless employee. She’s probably the one stealing...

Okay McDonald’s what in the world are you doing? Why are you just hiring anyone to work for you and represent your business? I have already limited my visits over the last couple of years solely because you keep hiring people who don’t want to work and have really bad communication. Every now and again we’ll stop because of convenience and every time we regret giving McDonald’s our money. Please do something about your hiring process cause the people at this location and almost every other location are complete trash. And anyone who is looking for a job please stop applying places where you don’t want to work. We asked multiple times through the drive thru to confirm our order and they kept agreeing, then we got our food and they messed up the whole order. McDonald’s, every time you hire these people who very clearly don’t want to work and can’t even communicate properly, it really shows your true character and it’s not a good look. And I honestly think this is our last straw with you guys because considering McDonald’s is the most successful fast food company in the world and you still hire people who really shouldn’t be dealing with the...