Noodles and Company — Restaurant in Maryland

I wish staff knew about their ingredients and terms like "vegan/vegetarian". The first several times I went here I wasn't vegan, so I ordered whatever with no questions. Since then, I've gone vegan due to severe health issues. Went here once and asked about vegan stuff, the cashier asked me what I meant and said they had no idea. I had to push them to ask someone else and I heard the cook ask what it meant, i had to remind the cashier again, who told the cook, who said EVERYTHING on the menu can be made vegan. So I ordered something with way too much trust. I didn't feel well afterward, for quite a while. I blamed it on something else.

I went to order online and found no options for veganizing anything. We went inside instead. I asked about how to veganize a dish and This Time I was told they don't even do that, but pointed out that ONE DISH could be altered to be vegan, but nothing else had the same options and explained why. The dish I ordered previously was made with cream.... I am so upset knowing I was sick and in unnecessary pain for weeks because of the laziness/negligence of a restaurant. Its one thing not to like your job, but it's a whole different thing to make other people suffer because you don't want to be ther. Train staff to be aware of dietary restrictions, give them a cheat sheet, or give us a more comprehensive menu with dietary information. This...

So I just ordered from Noodles in Frederick and this was the worst experience I've had with them. I ordered for 15 people, went and got the food, got back to the company with the food and realized I was missing 2 meals and a dessert. Called in to get this fixed and the "manager" before picking up the phone I heard say " Of course they will say they are missing things" and then when I was explaining what happened. he said he marked everything and they didn't have any extra meals. I said the items were not marked. he said to come in or get a refund. again no sympathy or apology. I drove out to get it. I brought the receipt and a picture of the salad we received, which had no chicken on it but was billed as one. the cashier apologize (keep her, very friendly and kind) and got my order fixed. the manager on the other hand threw my food up on the heating plate without a care and walked by me speaking under his breath. I know i won't be recommending this place to my company while he's on shift.

everyone has bad days, but i didn't do anything...

Disgusting environment!!!

My son and I just visited this awful place before going to a movie. The place was busy but not overly crowded. We ordered our food for dine in. There were several empty tables but not a single one was cleared of the dirty dishes from the previous guest. We sat at a table with dirty dishes, other customers did as well. Upon bringing our food out the young man reached over the dirty dishes, set down our food and walked away. What a filthy environment! I know my review here isn't gonna mean much to the company as it usually doesn't. As a person on the road everyday taking clients to lunch, I will make sure I never take a client to any Noodles...