Rita's Italian Ice & Frozen Custard — Restaurant in Maryland

I am posting a review about the false adverting and poor customer service I received from the manger/owner of the Rita’s in middle river. I received an email on February 22nd, 2019 from Rita’s stating a promotion for today in which all treats are 50% off. At the bottom of the email was the address of my local Rita’s. So I arrived that day to purchase 3 packs of the ice cream sandwich treats for a birthday party. To my surprise I was denied the promotion price for the packs. I mentioned the email I received stated no such exclusions. The employee did not care. I emailed the customer service and they sent my complaint over to the store and said I would get a reply back within 24 hours. I received a reply that basically said they had already told me the packs are excluded. Did not offer even one pack at 50% being as they sent out a false advertisement. I replied with a screenshot of the advertisement which has their location on it and did not see anything on it that states any exclusions. I got a reply back an hour or so later that simple said they are excluded and they will revise the next promotion to state this. I’m disappointed in this experience and wanted to post this for any other potential customers who might experience an issue with this location. I will post a picture of the ad if it...

Bad business! We are regulars here and I take the time to call right away to let them know our ice cream sundaes arrived with just all toppings surrounded by all melted ice cream! My poor dog’s pup cup has no milk bone in it when I typed on door dash and specified to include one since we were ripped off last time with no milk bone! Instead of trying to make things right this girl who answered told me to call back tomorrow to speak with the manager when we spent $50.00 on this order! Door dash is useless and won’t do anything about it and Rita’s doesn’t care so yes let’s all eat melted ice cream sundaes with just toppings and pup cups with no milk bones in them! How fun is that!? Bad business so you lost a customer unless you replace our order then I will remove...

Excellent Gelati! My husband has me addicted to the Florida Orange Gelati with the Vanilla Custard! 🙌🏼🙌🏼🙌🏼 The first time I tried it I knew I would be eating this all summer long! Try it! If you like orange Creamsicle, you will be eating this all summer long to!! Lol.

The facility is always clean, friendly staff. They move very quick to. I have a few other favorite flavors. Wild Black Cherry is another favorite. There are so many I like!

I may stop by again today the more I...