Roy Rogers — Restaurant in Maryland

Service was superb at this location! Friendly, kind, knowledgeable staff. Order was ready within one minute and chicken was hot, crispy, and perfectly seasoned -- as can be expected at any Roy Rogers. Clean and pleasant dining room.

Only complaint: unlike at the Virginia locations I've been to recently, this Roy's did not have a paper towel dispenser in the restroom and had no foot-pull to open the door without using hands. I am skeptical of food service places that don't have paper towels in the restroom because that means the employees are pretty certainly touching the door handles upon exit, immediately dirtying their hands.

(Why this matters: Because there are always some people who don't wash their hands, bathroom door handles have mad germs on them. There's even a sign in the restroom showing that you should turn off the faucet with a paper towel -- the faucet is automatic, so this is not an issue, though the sign is right that that would be the clean way to turn off a handle-operated faucet -- yet ignores that people will then be touching a germy door handle with their just-cleaned hands.)

There are paper towels above the sink in the food service area, so hopefully employees are washing their hands at that sink every time they re-enter the food service area. But if there were paper towels in the restroom as well, or a no-touch way to open the door, that'd be...

The Roy Rogers in Aspen Hill at the Northgate Shopping Center has the best service I've experienced in a long time from a fast food resteraunt. From management, cashiers, staff assistance and the cleanliness throughout the restaurant. I have a big family so I'm average when I come in, I'm spending at a minimum $50 to $60. My orders are so big that This past January when I came in, Trina (manager on duty when I usually come in) told me that I could start calling in my order ahead of time so that I wouldn't have to wait and it would be ready for me. So since then I've been doing that which has been such a huge help since I work until late and have a big family at home to feed! I just had to write a review because the service from Trina to Glen (a cashier that's usually on shift when I come in) is always so accommodating and have such amazing customer service which you don't see anymore from fast food resteraunts!! Well done Roys in Aspen Hill!! Great team and because of the great customer service, I'll continue being a long...

NEVERRRR go to this establishment!!!!😡😡 went in and placed an chicken tender combo, was told 4 minutes COOL!!!! After waiting 15 minutes and 5 customers later (all had been served) inquired about my order and was told my order had not even been started and it would be an additional 5 minutes. At this point I can see there was some racism occurring seeing as the staff is ALL Spanish and EVERY customer that came in after were Spanish, served and eating their meal while I am Native American woman was still being told to wait. I canceled my order, left and will now file a complaint with their corporate office NEVER NEVER NEVER GO HERE IF YOU ARE AFRICAN/NATIVE AMERICAN YOU WILL BE RACIALLY PROFILED AND TOLD YOUR BEING SERVED LAST BECAUSE OTHER CUSTOMERS ORDERED SOMETHING...