Subway — Restaurant in Maryland

Walked in just before 8pm on a Saturday evening. There were no customers and only 1 employee working. The first thing we noticed is how hot is was inside. It was stifling, as if the heat were turned up.

The employee did not say hello or offer any kind of greeting but started to work on the first sandwich immediately. Then, rather than finishing the sandwich with toppings, she left it incomplete while she started the other orders. This is normal for Subway when there's more than 1 person making the subs, but since she was there it didn't make sense to leave the sub lying there. The next 2 orders were for footlong dippers. She made them and toasted them, and again left them on the counter while she went on to the next order.

After the 2 dippers was another sandwich, she completed all the orders and then started to wrap them up. At this time we tried to use the restroom but it was locked. We asked if there was a key, and she said yes, but did not offer it. We asked for water cups but were denied. We also asked again for the restroom key but she did not provide it. While waiting for the food to be wrapped, 3 other customers came in but she told them the restaurant was closed.

When we paid for the order she asked if it was for here or to go. We said for here and then she said oh I'm closing. The sign in the window has 9pm for closing on Monday through Friday, but the closing time for Saturday and Sunday was covered up. That's convenient.

Lastly, as we were leaving we noticed that she didn't charge us for the dippers (total of $12) but instead for a sub that we did not order. When asked about it, she said she didn't know how to ring the dippers so she decided to charge us for the sub instead, since it was $12.59, close enough to the cost. It would have been nice to have been told about this honestly, rather than have to be asked. And really it's only 59 cents but it just doesn't feel good.

This is the worst service ever received at a Subway restaurant. Very disappointed in the experience and will it be returning when there are other Subways in the area. I suggest you avoid...

I visited this Subway this location today and had a very disappointing experience. I ordered a foot-long vaggie sub, and while the sandwich itself was okay, the customer service was frustrating.

First, I was given only one napkin with my order. Subs can get messy, so I asked for more napkins, but the employee handed me just one again, almost as if she was deliberately limiting them. This felt very unwelcoming.

Then, I asked for a small drink, but she told me they don’t have small sizes and only offer medium. However, when I checked the drink station after paying, I noticed there were lids for small cups—so clearly small sizes do exist. This made me feel like I was either misled or overcharged.

Overall, the attitude and service were poor, and it made the entire visit unpleasant. I won’t be returning to this Subway, and I wouldn’t recommend it to others based on this experience. Definitely the worst Subway...

I've almost never leave negative comments but my experience here is forcing me take the time to write this to caution other customers.

I accidentally ordered from their restaurant and immediately called to cancel the order, per the instructions on their app.

The staff said that her owner wouldn't allow her to issue the refund. I then called the owner to request a refund, but he still refused to give the refund saying the sandwich was already made notwithstanding the fact that he wasn't in the store and I called immediately after placing my order.

I regularly enjoy Subway and had no issues with other restaurants. I tried calling the customer service at the Subway headquarters but, as a franchise, they defer to the restaurant and cant issue refunds. There are plenty of Subway restaurants out there, avoid giving your money...